Logistics Customer Service Representative

Logistics Customer Service Coordinator (V3 Certified) Richmond Express Courier Service & Warehousing Location: Richmond, VA (In-Office) Stability: 30+ Years in Business | Family-Oriented Culture WHY YOU’LL LOVE WORKING HERE At Richmond Express, we don’t just move packages; we solve problems. As a V3 Certified (Virginia Values Veterans) employer, we offer a stable, inclusive environment where your hard work is recognized with internal promotion opportunities and a fun, dynamic culture. Full Benefits: Medical, Dental, Vision, Term Life, and EAP. Future Planning: Retirement Savings Program and Employee Discount Program. Growth: Paid Time Off (starts at 6 months) and annual performance assessments. Stability: Join a local industry leader with a 30-year track record of success. THE ROLE This isn't your typical "call center" job. You are the voice of Richmond Express, acting as the critical link between our clients and our dispatch team. You’ll thrive here if you enjoy a fast-paced "mission control" atmosphere where accuracy and compassion are the priorities. Key Responsibilities: High-Volume Coordination: Manage incoming calls and emails with speed and professionalism. Order Architecture: Enter customer orders with high attention to detail to ensure seamless delivery. Client Advocacy: Assist with inquiries, monitor requests, and route complex needs to the right departments. Operational Support: Maintain accurate records and support the team during peak delivery windows. QUALIFICATIONS Experience: 2+ years of prior Customer Service experience (Logistics or Office experience preferred). Tech Savvy: Proficiency in Microsoft Office (Excel, Word, and Outlook are essential). Communication: Exceptional verbal and written skills; ability to remain calm under pressure. Requirements: Valid driver’s license and the ability to pass a background check/drug screening. Mindset: A positive attitude, strong critical thinking skills, and a "self-starter" work ethic. ABOUT US Richmond Express is a growing, family-oriented company that recognizes the importance of work-life balance. Many of our administrative and leadership team members started in this very role! Richmond Express is an Equal Opportunity Employer. About Richmond Express Courier Service and Warehousing Richmond Express is a locally owned and operated company that has proudly served our community for more than 30 years. We offer a stable, growth-oriented workplace that values both professional development and a healthy work/life balance. Our success is built on our people and our strong service culture, guided by our CARE Vision — Compassion, Accuracy, Reliability, and Efficiency. These values shape everything we do, from how we serve our partners to how we support one another as a team. We foster a fun, dynamic, and supportive environment where employees are encouraged to grow and thrive. As a proud V3 Certified Company, Richmond Express is committed to supporting veterans, service members, and their families while maintaining our culture of excellence and respect.

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