Logistics Coordinator Team Lead / / Coordonnateur / Coordonnatrice de la logistique Chef d'équipe

La version française suivra Position Overview: We are looking for an experienced Logistics Coordinator Team Lead for our Saint-Lazare office. As a Logistics Coordinator, you will play a pivotal role in ensuring smooth and efficient operations within our logistics department. You will act as the primary liaison between our Sales Executives and partner carriers to exceed our client’s expectations. As team lead you will work closely with the Sales Executive to ensure operations are running smoothly, helping to manage and distribute workload among team members to achieve operational goals. Key Responsibilities Relationship Management: Build and maintain strong relationships with partner carriers. Operational Oversight: Monitor loading, unloading, and appointment schedules. Follow up with customers regarding any delays, missed appointments, or late arrivals. Full cycle order processing, ensuring that all loads are accurately received and entered in the TMS system Ensures all required paperwork is accurately completed, electronically filed, and communicated to all necessary parties Responsible for carrier communications, such as providing detailed pickup/delivery information, as well as managing any in-transit delays such as mechanical failure, accident, etc. Tracking shipments from pickup through delivery, ensuring accurate date information is always available and communicated appropriately to customers and team members Proactive Problem Solving: Identify potential issues before they escalate. Communicate any problems such as delays, accidents, etc., immediately to the Sales Executives. Professional Communication: Demonstrate professionalism, a positive attitude, and exceptional telephone etiquette. Team Collaboration: Assist other team members as required to ensure smooth operations. Requirements: Proven experience in logistics, transportation, or a related field. Strong communication and interpersonal skills. Ability to anticipate and solve problems proactively. High level of professionalism and positive attitude. Exceptional organizational skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Experience with open deck and over dimensional freight transportation preferable English proficiency required as a majority of our customers are located outside of Quebec. -------------------------- Titre du poste : Coordonnateur / Coordonnatrice de la logistique — Chef d'équipe Aperçu du poste : Nous sommes à la recherche d'un(e) coordonnateur(trice) de la logistique et chef d'équipe expérimenté(e) pour notre bureau de Saint-Lazare. À ce titre, vous jouerez un rôle central dans l'efficacité et la fluidité des activités de notre service de logistique. Vous agirez comme principal point de contact entre nos responsables des ventes et nos transporteurs partenaires afin de surpasser les attentes de nos clients. En tant que chef d'équipe, vous travaillerez en étroite collaboration avec les responsables des ventes pour veiller au bon déroulement des opérations, tout en participant à la gestion et à la répartition de la charge de travail entre les membres de l'équipe pour atteindre nos objectifs opérationnels. Principales responsabilités Gestion des relations : Établir et maintenir de solides relations avec nos transporteurs partenaires. Supervision opérationnelle : Suivre les horaires de chargement, de déchargement et la prise de rendez-vous. Assurer le suivi auprès des clients concernant tout retard, rendez-vous manqué ou arrivée tardive. Prendre en charge le traitement complet des commandes (cycle complet), en veillant à ce que tous les chargements soient reçus avec précision et saisis dans le système TMS. S'assurer que toute la documentation requise est remplie adéqua…

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