Logistics Coordinator

LOGISTICS COORDINATOR Ameriserve is hiring Logistics Coordinators to support our Logistics department. We are a leading HVAC/Refrigeration service provider to businesses in the Southeast. We provide the highest level of service, trustworthiness, professionalism, and quality based on our people, standards, and practices. As a Logistics Coordinator, you will be at the heart of our operations—combining customer service, call center support, and dispatch responsibilities to ensure our clients receive timely, professional, and high-quality service delivery. This is a great opportunity for a career-minded individual who is passionate about logistics, thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally. Duties and Responsibilities: Act as the front-line representative of our service brands by managing inbound and outbound calls with customers, vendors, technicians, and partners. Coordinate and dispatch field technicians efficiently across a broad geographic region Ensure smooth interdepartmental communication and handoffs between service, billing, operations, and technician management teams. Maintain up-to-date and accurate records of service calls, technician availability, and work orders. Monitor real-time technician activities and provide ongoing support to optimize service delivery. Adapt and work seamlessly across various business divisions with a clear understanding of different departmental goals. Ability to navigate WMS systems such as NetSuite is preferred. Assist in troubleshooting scheduling conflicts or service delays with professionalism and a solution-driven mindset. Qualifications: Customer Service Oriented – Demonstrates patience, empathy, and problem-solving skills in customer interactions. Excellent Phone Communication – Comfortable handling high-volume calls with a clear, professional tone. Organizational Skills – Strong attention to detail with the ability to multitask, prioritize, and follow through under tight deadlines. Team Player – Collaborative mindset, capable of building positive working relationships across departments. Tech-Savvy – Experience with business software systems (CRM platforms) and confident navigating new technologies. Experience in Third-Party Portals – Previous experience working with customer/vendor service portals is highly preferred. Flexible and Adaptable – Able to shift focus as business needs change and thrive in a fast-moving, service-driven environment. Must Haves: Minimum of 2 years of experience in logistics coordination, customer service, dispatch, or a related role Familiarity with multi-division service-based operations is a plus Strong command of English, both verbal and written Proficient in Microsoft Office Suite and general computer navigation Benefits: Hourly rate based on experience and company growth potential Training & Development Programs Health insurance with generous company contribution Company paid life insurance Dental, Vision, and 401K plan Vacation and sick paid time off Paid holidays Ameriserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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