Logistics Associate, Client Operations
GCLReady to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We’re looking for talented and passionate individuals like you to join our logistics team. Rock-It Sports, a division of the Rock-It Company, delivers end-to-end logistics and operational support for major sporting events and sports broadcasting around the world. Combining freight forwarding, customs and ATA Carnets with workforce accommodations, site infrastructure and on-site operations, the team supports organizers, federations, leagues and broadcasters across venues, cities and borders. Location: New Bern, North Carolina Work Schedule: Subject to change. Rock-It Sports is a 24/7 company, as dictated by scheduling needs you will need to be available for possible shift changes to include holidays/weekends as needed. Responsibilities Servicing the customer, all duties as assigned to include but not limited to: Run multiple boards throughout the day & review for potential issues. Run a hold board weekly & review for potential updates/issues. Review tracking stamps/notes and work issues Keep current with Compliance requirements (shipment related as well as personnel related, ie training/licensing) Review and communicate missing shipments, tracking delays, routing issues, pricing and any required documentation (manifests, BOL, alerts, etc.) This may include both speaking with the customer and/or an agent. Accounting Updates: Work with Accounting on specific shipments and relaying potential issues to the customer (to include weight changes or rate changes) and explaining why Chasing Invoice requests from customers Account updates as needed (address changes, paperwork requirements, working with Compliance on known shipper status, etc.) Phone Management: At times you will handle customers who are not assigned to you and others will handle your customers at times as well. Computer Programs: Must have a functional understanding of programs to support client (Microsoft suite, Anzio, as well as various web applications/interfaces. As with all companies as programs change or grow it is important that you possess the ability to adapt should programs change. You will be required to manage your personal email inbox as well as maintaining any shared inboxes you may be assigned. Qualifications High school diploma or equivalent required. Some college education is preferred but not required. Previous customer service or call center experience required. Previous logistics experience is preferred but not required. Communicate clearly and professionally with customers, coworkers, and management. Work effectively both independently and as part of a team. Listen to and respect the ideas and perspectives of others. Work respectfully with individuals from different backgrounds and cultures. Adapt to changing priorities, procedures, and business needs. Use good judgment and common sense when making decisions and solving problems. Follow written, verbal, and visual instructions accurately. Handle routine problems involving multiple factors and determine an appropriate course of action. Maintain accuracy and attention to detail while completing assigned work. Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. What Rock-It Company Will Offer You: A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our …