Logistics and Account Specialist

Organization Mission: Our mission is to be the friendliest, safe, and reliable transportation company in Stark County. Positions Purpose : Logistics and Account specialist is the first point of contact that clients and brokers have with Koala Kruizers. They promote the company culture of safety, professionalism, reliability, respectful customer service, efficiency and humility. They provide administrative support to drivers and are the oil that keeps operations running smoothly. Duties include, but not limited to answering incoming phone calls, developing and maintain paper and electronic filing systems, dispatching, broker engagement, numerous computer functions including but not limited to Microsoft 365 (Outlook, Word, Excel) and general troubleshooting. Essential Job Duties and Responsibilities: - Ensures incoming information is accurate: from trip details received from brokers to more complex billing documentation - Communicates directly with clients, their families, facilities, brokers and other community partners. - Assists with scheduling trips. Problem solves and makes recommendations and contacts driver to ensure trips have drivers assigned. - Audits database and submits accurate billing - Ensures accurate pricing and sends rate overrides to supervisor. - Maintains tracking of various information (excel) - Participates in training assigned - Assists with other administrative duties as assigned - Works with management on special projects Skills: - Detail oriented, identifies and corrects database and billing mistakes/errors - Ability to organize work and prioritize responsibilities - Familiarity with office equipment and applications including Microsoft 365 (word, excel, outlook (required), Routing Box (industry specific), and Connecteam - Sound decision making skills and response to time-sensitive situations - Professional discretion and confidentiality with sensitive client and company information - Creativity, growth mindset with trip/brokers Expected hours: 40.0 per week Experience: Customer service: 1 year (Required) Work Location: In person

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