Loan Operations Specialist - Espanola, NM

Role Summary

The Loan Operations Specialist, processes and funds consumer loans, maintains accurate records, and ensures compliance with policies and regulations. Loan Operations Specialists work closely with branch staff, dealerships, and internal teams to provide exceptional service and timely communication. Responsibilities include loan processing and funding, title support, wire/ACH preparation, account maintenance, and administration of programs like Skip-A-Pay. This role requires attention to detail, strong organizational skills, and a commitment to promoting our mission of improving lives through member education and financial solutions.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Work Location

Espanola, NM

Essential Functions & Responsibilities

• Demonstrate a working knowledge of the applicable core system, including loan and deposit platforms.
• Process indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Fund all indirect and direct consumer loans within set guidelines and procedures to ensure loan details and documents are completed accurately before funding and disbursements are made.
• Support title specialist in maintaining accurate records and tracking of incoming and outgoing titles.
• Notify dealers and branch staff of funded loan status or funding issues.
• Prepare wire transfer/ACH for dealer and consumer funding.
• Perform a variety of loan account file maintenance requests.
• Provide support to branch staff, dealerships and departmental staff as needed.
• Maintain consistent communication with branch staff, dealerships and department; including responding to incoming emails, phone calls, voicemails and requests.
• Thorough understanding of DNCU loan products and policies.
• Administration and maintenance of the Skip-A-Pay program.
• Promotes a need based internal member education culture within the department to identify opportunities for improvement by promoting credit union products and services. To live DNCU’s mission of improving lives while meeting and/or exceeding established internal member education goals.
• Work effectively in a team environment contributing to the success of the department and organization.
• Comply with all regulations, security procedures, and complete all mandatory annual compliance courses.
• Performs other related job duties as assigned.

Salary

Starting pay: $19.80–$24.75 hourly, based on qualifications, internal equity, and budget.

Benefits

• Medical, Dental, Vision Insurance (available first of the month after hire)
• 401(k) – Traditional or Roth options
• Spanish Speaking Incentive
• Paid Time Off and 11 Paid Holidays
• Employer-Paid Benefits: EAP, Short-Term & Long-Term Disability
• Additional perks: Wellness Reimbursement, Educational Assistance, Development Programs

Experience 

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Professional appearance and demeanor

Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values

Conduct themselves and members fairly, ethically, and with confidence

Successful job performance involves meeting and/or exceeding teambuilding, interpersonal, relationship building, and technical skills outlined in other duties and responsibilities.

Handles sensitive information with complete confidentiality and professionalism

Must demonstrate effective communication and PC skills

Critical thinker and effective problem solver

Collaborative service skills

Willing and eager to exceed expectations; demonstrated excellence in all aspects of service delivery operations

Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications

Work Environment 

May require sitting and/or standing for long periods of time and sometimes involves lifting up to 50 pounds.