Learning Management Systems (LMS) Coordinator II

The LMS Coordinator II role is vital to keeping our members on the cutting edge of the cross- border trade industry. The ideal candidate will have a passion for engaging with members, providing gracious customer service, and fully participating as a team member. Further, attention to detail and adhering to system processes is required to be successful. One should possess the resilience to calmly navigate challenges and cyclical high-volume workloads, while always seeking ways to improve service levels. Who We Are The NCBFAA Educational Institute (NEI) provides educational opportunities to the members of NCBFAA and the larger trade community in the areas of international trade, supply chain management, global logistics, customs brokerage, import and export transactions, transportation, attendant government regulation, and those areas of knowledge necessary to manage or advance a career path in a business providing services to those sectors. The NEI is also a U.S. Customs and Border Protection Partner Accreditor responsible for accrediting eligible continuing education content for licensed customs brokers. What You’ll Do The LMS Coordinator is responsible for the successful implementation of NEI’s education and professional development operations. Key responsibilities: Coordinate enrolling applicants in NEI and GISTnet course offerings, including processing bulk enrollments, course invoicing, and payment acceptance. Interact with company training representatives. Set up final exams and proctor with individuals, including certifying successful completion in learning management system. Assist with accreditation, as needed. Other NCBFAA General Office Responsibilities: Handle inquiries via daily calls and emails, related to the above-mentioned responsibilities. Assist with processing orders for NEI-related revenue, particularly courses and webinars. Support LMS leadership, as needed.Who You Are & Keys to Success To be successful in this job following are three key areas of focus: a) Customer Service: you must be willing to provide a stellar customer experience to our members and be an equally committed teammate with your colleagues; b) Planning, Organization, and Attention to Detail: you should have strong administrative skills as a detail-oriented and organized team player on a day-to-day basis, as well as the ability to manage complex educational projects when necessary; and c) Software Skills: you need to be comfortable operating within our member database, accounting software, and learning management platform on a daily basis. What Else You Should Know This position is full-time, non-exempt status, and is based in Silver Spring, MD, with the potential for growth and some work-from-home [to be agreed upon with your supervisor]. The person in this position reports to the Director, Accreditation & Learning Development and works in close collaboration with NEI and NCBFAA colleagues and leadership. NCBFAA is an equal opportunity employer, and we value having staff who come from diverse backgrounds and communities Pay: $47,840.00 - $52,000.00 per year Benefits: Dental insurance Health insurance Work Location: Hybrid remote in Silver Spring, MD 20910

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