Lead Warranty Performance Manager – CCA Warranty Recovery

Job Description Overview: The Lead Warranty Performance Manager – Customer Care Aftersales Warranty Recovery strategizes and executes Customer Care Aftersales service part warranty cost recovery activities from initiation through closure across both the General Warranty / Field Action and OWT recovery paths. The Role: The role requires analysis of Customer Care Aftersales warranty claim data, development of recovery strategy and obtaining cross functional alignment. Work involves functioning as liaison between Customer Care Aftersales Warranty, Customer Care Aftersales and Production Purchasing, Engineering, Quality, Legal, Finance, Data Analytics / PartLink teams, and suppliers to recover costs related to Customer Care Aftersales service part warranty and field actions. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate the ability to: What You’ll Do: Defines Customer Care Aftersales warranty cost recovery strategy, obtains cross functional alignment with key stakeholders, and leads case execution from intake through settlement and closure Analyzes and prioritizes Customer Care Aftersales service part (ZPTI) warranty claims by supplier and labor code to build a focused, repeatable pipeline of recovery cases Validates claim populations, including eligible 1:1 Customer Care Aftersales /OE parts, part supersessions, and correct Customer Care Aftersales supplier mapping Partners with Customer Care Aftersales and Production Purchasing to confirm the sourcing path (OWT versus General Warranty) and to determine commercial strategy, leverage, and risk points Sets the recovery position – proposing technical factors for OWT recovery groups or building a technical responsibility position for General Warranty cases – and prepares supplier kickoff materials Functions as liaison with Suppliers to drive a firm GM position on supplier responsibility for warranty, and negotiates and executes cost recovery settlements with suppliers Leads cross functional activities with Engineering and Quality teams to build technical/root-cause evidence and resolve supplier rebuttals, and engages Purchasing and Legal where commercial engagement and settlement agreements are required Oversees billing, collection, and reconciliation of recoveries through PartLink or SAL, including review and resolution of supplier bill disputes Supports the future-state recovery model, including adding OWT terms to new and eligible existing contracts, establishing Customer Care Aftersales recovery groups and technical factors, and enabling PartLink automated claim mapping and billing Applies proven OE warranty recovery processes to the Customer Care Aftersales domain, captures lessons learned, and continuously improves the process Help remove roadblocks and escalate stalled supplier negotiations as needed Communicates status of cost recovery results Interact with leadership including: advising, updating, and communicating status on key items, achievements, and issues. Build and maintain relationships internally and externally Exhibit a strategic, forward-thinking mindset Anticipate risk and opportunities throughout the process Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders Your Skills & Abilities (Required Qualifications): 5+ years experience in commodity purchasing, supply chain, engineering, manufacturing, product development, logistics, program/product management, aftersales/service parts, or warranty (any internship or co-op experience will not be considered) Relationship Management - Develops and maintains constructive, cooperative working relationships Negotiation - engage in collaborative discussions to reach meaningful agreements Analytical Thinking - Consider a range of factors in decision making to determine solutions and their impacts; comfortable working with large warranty claim data sets …

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