Lead Order Management Specialist - First Shift

Work Schedule Standard (Mon-Fri) Environmental Conditions Laboratory Setting, Office, Warehouse Job Description When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. And you’ll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Discover Impactful Work: Are you ready to be the driving force behind seamless order processing from quote to delivery? Unity Lab Services offers integrated lab services, support, and supply management with customized solutions and expert service. We’re seeking an upbeat Order Management Specialist to ensure smooth order processing that maintains customer satisfaction, and team alignment. A day in the Life: Assist customers with order-related tasks through systems like SAP/Oracle, Salesforce, and EDI portals, including entering, updating, canceling, or expediting orders and returns. Resolve customer inquiries about pricing, availability, delivery status, invoices, credits, and deductions, aiming for first-contact resolution. Identify and fix EDI “kick-out” errors and ensure accurate data. Follow guidelines to complete tasks on time and accurately. Collaborate with Supply Chain, Logistics, Finance, and Commercial Monitor order progress, identify potential delays, and suggest workflow improvements. Additional responsibilities may be assigned by management as needed. Keys to Success: Education High school diploma or equivalent required. Associate's degree preferred. Experience 3-4 years proven experience in customer service, order management, or call centers, ideally with experience resolving order or delivery-related issues. Comfort guiding peers—you’ve informally mentored or led small process initiatives Knowledge, Skills, Abilities Proficiency in Microsoft 365 and familiarity with multiple ordering systems (SAP, Oracle, Salesforce, Ariba, Coupa, etc.). Friendly, solution-focused communicator with strong written and verbal English skills. Attention to detail and proven time-management skills in a fast-paced, team-oriented environment. Problem-solver’s mindset—able to recognize issues, diagnose root causes, and propose practical fixes. Physical Requirements / Work Environment The role may involve working in areas with chemical-based allergens such as penicillin and tetracycline. Proper PPE will be required, which may include: lab coats, coveralls, facemasks, hairnets, gloves, safety glasses, and steel-toe shoes. There is expected to be routine lifting or moving packages up to 40 lbs and occasionally up to 50 lbs using proper techniques, as well as using material handling equipment like pushcarts, pallet jacks, mobile cylinders, and forklifts, with push/pull efforts up to 100 lbs. There may be frequent standing, walking, bending, climbing steps, and assisting with staging or checking order accuracy in environments with varying temperatures. Occasional overtime, holidays, or weekend shifts as needed is required. As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria. Benefits We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation! Our Mission is to enable our customers to make the world healthier, c…

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