Lead Customer Service Representative

Company Overview MTE Logistix is a leading and rapidly expanding 3PL warehousing provider in Alberta, with multiple locations across Edmonton and Calgary. We are dedicated to delivering exceptional logistics solutions and fostering a dynamic environment where team members can grow their careers through training and cross-training opportunities. Job Summary Active Warehousing is looking for a Lead Customer Service Representative! This position is responsible for assisting with daily invoicing, checking orders, and coverage for the CSR team. Active Warehousing, ensuring transactions are productively completed in a timely and accurate manner, all revenue streams are captured, systems and support are continuously improved, and clients are highly satisfied with CS performances. Key Responsibilities: Support with daily workloads within CS operations and that work assignment adjustments are made for peak periods, vacations and other absences. Performing day-to-day business activities to a target of 100% client order accuracy goal using approved SOPs; monitor CS work capacities, distribute and redistribute tasks to achieve CSR optimization, and take steps to improve individual CSR and team productivity. Ensure that standardized Best Practices are adopted by all CSRs across the group Complete all invoicing, order checking, paperwork, documentation, filing and transactional/financial reporting is completed accurately and ahead of deadlines as per the Timeline SOP. Support the Senior Operations, Client Manager in all CS training. Participate in and direct/coordinate inventory location maintenance and inventory cycle counts schedules and wall-to-wall Physical Counts, obtain Senior Operations and Client Manager approval to adjust client inventory as necessary. Investigate all inventory variances for corrective action and communicate to Senior Operation and Client Manager. Monitor, track and report to Senior Operation and Client Manager all missing or damaged product, client claims or charge-backs, disputed invoices, customer service errors, reported variances, and any other client significant issues of concern. Other duties and responsibilities may be assigned . Qualifications: Previous experience in 3PL is considered an asset Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications High levels of accuracy with regards to typing, data entry and transfer, and order entry Focused attention when working with file management to keep accurate, up-to-date, and organized files Previous experience in a leadership role What's in it for You? Comprehensive Benefits : Access to health, dental, and vision coverage to support your overall well-being. Employee & Family Assistance Program (EFAP) : Confidential support services for you and your family when you need them most. Retirement Savings : Participation in a Registered Pension Plan (RPP) to help you plan for the future. Work-Life Balance : A supportive environment that values your time both in and outside of work. Growth & Development : Opportunities for ongoing learning, skill development, and career advancement. Free Parking : Convenient on-site parking at no cost to you. Working Conditions: The work setting is primarily an office environment, and working variable hours or overtime may be required. Physical Requirements: This role requires physical effort that includes periods of prolonged sitting, walking, standing, carrying, pushing, pulling, lifting, and balancing. Limited travel may be required. Ready to apply? Click Apply Now and it takes only a few minutes. We'll contact the candidates selected for interviews. Job type: Full-time, permanent | Work location: In person | A criminal record check is required. Join us today as we drive excellence in logistics! Bring your energy, expertise, and enthusiasm to a team committed to operational success. Job Type: Full-time Benefits: Dental care On-site parking Vision care Experience: Customer ser…

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