Labor & Logistics Manager

Department : Operations Location : Kenner, LA, with regular travel to La Vergne, TN, and select shows Role summary The Labor & Logistics Manager ensures every Synergy Design Group exhibit gets the right people and the right freight to the right place on time, at the quoted cost. This person owns labor and freight from estimate to return, and runs the planning rhythm that keeps the whole operations team ahead of the show calendar instead of behind it. The role is also a team builder. Synergy is growing, and operations needs a leader who sets clear expectations, holds the team to them, and coaches people into stronger roles. Success is measured simply: deadlines met, every task in Basecamp, nothing marked done without proof. Core responsibilities1. Labor planning and booking Build labor quotes for estimates with the PM and CE, using current rates by city and show Book installation and dismantle labor, third-party supervisors, and local crews for every show Schedule Synergy install crews across both sites, including booking travel and lodging Reconcile actual labor cost against the quote after every show and report variances Build and maintain a bench of approved labor providers by market, with rates and contacts Own the traveling supervisor plan so every show has a qualified lead and a named backup 2. Freight and logistics Quote and book freight for every outbound and return shipment: carrier, mode, advance warehouse, or direct-to-show Track every shipment from pickup to delivery and confirm arrival before the install team travels Make sure BOLs, labels, and shipping documents are complete before anything leaves the building Estimate material handling and show-site logistics costs with the PM File and follow damage and loss claims with carriers to resolution Manage carrier relationships, rates, and performance 3. Planning and deadlines Run a weekly Labor & Logistics Planning Meeting covering the next 6 weeks of shows For every show, set labor and freight booking deadlines working back from move-in and enter them as Basecamp To-Dos with owners and due dates Keep a rolling 90-day look-ahead of labor and freight needs against the show calendar, and flag capacity gaps before peak season Report any deadline at risk to the PM the same day, with the cause, the new date, and the options 4. Basecamp accountability and verification The operations team will run on one rule: if it isn't in Basecamp, it isn't assigned, and if there's no proof, it isn't done. Every action item from an operations meeting is entered as a Basecamp To-Do with an owner and due date before the meeting ends No operations To-Do is marked complete without proof attached in a comment: a photo, confirmation number, BOL, form entry, or signed checklist Audit operations To-Dos weekly: overdue items, items with no owner or date, and a spot check of completed items for proof Reopen any To-Do closed without proof and follow up with the owner Hold the operations sections of the Basecamp Playbook current 5. Team leadership and coaching Hold weekly one-on-ones with each direct report, focused on priorities, roadblocks, and follow-through Set clear written expectations for each role, then coach to them Build and run Individual Development Plans (IDPs) for direct reports, including readiness plans for future lead roles Address missed deadlines and quality issues directly and early; document performance conversations with HR Build backup coverage so every critical task has a trained second person 6. Escalations and safety Serve as escalation Backup 2 for the install team when the PM and CE can't be reached Relay critical on-site and safety issues to leadership Confirm the escalation chain before every show Join rush priority change stand-ups whenever labor or freight dates are affected Act as Kenner's on-site lead for building issues: equipment escalations, the weekly Kenner warehouse huddle, and outbound Pre-Ship QC sign-off, following the Warehouse Manager's standards 7. Reporti…

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