Key Account Support

Based in the US, WFH, travel required Job Responsibilities Key Account Maintenance : Manage daily communication and relationship maintenance with key accounts; respond promptly to customer inquiries, needs, and complaints; enhance customer satisfaction and maintain long-term partnerships. Order Management : Handle order changes, delays, and exceptions to ensure accurate and timely fulfillment. Promotional Campaign Support: Collaborate with sales team to execute promotional programs for key accounts. Responsible for pre-campaign information alignment, order & customer issue follow-up during campaigns, post-campaign data reconciliation and review. Account Records & Cross-functional Coordination : Maintain customer account records; regularly sync order, promotion, and delivery information; coordinate with internal teams including sales, warehouse, and supply chain. Risk Alert & Information Sync : Proactively identify potential customer risks; promptly report key account changes and demand shifts to supervisors; support customer retention and business growth. Job Requirements Legally authorized to work in the U.S.; fluent in both Chinese and English. 2 years+ of experience in key account service or order management in the 3C electronics industry; familiar with B2B key account processes. Strong communication and coordination skills; capable of handling customer exceptions and urgent issues; detail-oriented with strong data awareness. Pay: $5,000.00 - $6,500.00 per month Benefits: Work from home Education: Associate (Preferred) Experience: Key account support: 2 years (Preferred) Language: Mandarin (Required) Work Location: Remote

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