Janitorial Account Manager

The Account Manager is responsible for overseeing janitorial operations and client relationships. This position ensures service excellence, contract compliance, employee engagement, safety performance, and financial results. The Account Manager serves as the primary liaison between clients and operations teams, working to maintain high customer satisfaction while achieving business objectives. Pay: $80,000 - $90,000 The pay listed is the salary range for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management Manage day-to-day janitorial operations for assigned customer accounts. Develop and maintain strong client relationships through regular communication and site visits. Ensure all services are delivered according to contract specifications, company standards, and customer expectations. Conduct routine quality inspections and implement corrective actions as necessary. Monitor account performance, customer satisfaction, and service metrics. Recruit, hire, train, develop, and retain janitorial team members and supervisors. Manage employee scheduling, staffing levels, attendance, and labor utilization. Ensure compliance with all company policies, client requirements, and safety regulations. Investigate and resolve customer concerns, complaints, and service issues in a timely manner. Oversee inventory management for cleaning supplies, equipment, and consumable products. Manage operating budgets, labor costs, and account profitability. Review payroll, labor hours, and operational reports for accuracy and efficiency. Identify opportunities for service enhancements, contract growth, and additional revenue. Coordinate special projects, floor care services, seasonal work, and emergency response activities. Maintain accurate operational records and prepare management reports as required. Required High school diploma or GED required; associate's or bachelor's degree preferred. Minimum 5 years of management experience in janitorial, facility services, custodial, hospitality, or related operations. Proven experience managing client relationships and service delivery. Strong leadership, organizational, and problem-solving skills. Proficiency with Microsoft Office Suite and business management systems. Preferred Bilingual English/Spanish. Experience managing multiple facilities or large-scale janitorial contracts. Knowledge of floor care, carpet care, green cleaning practices, and industry standards. Experience with budgeting, labor management, and P&L accountability. Physical Requirements Ability to walk and inspect facilities for extended periods. Ability to lift up to 40 pounds occasionally. Frequent standing, bending, reaching, and climbing stairs. Ability to work flexible schedules, including evenings, weekends, and holidays when necessary. Work Environment Commercial office buildings, manufacturing sites, and warehouses. Combination of office work and field-based operational oversight. ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, t…

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