ITAD Technician

Description Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: The ITAD Technician is responsible for the secure processing, testing, refurbishment, data sanitization, inventory management, and disposition of retired technology assets received from customers. This role plays a critical part in delivering industry-leading IT Asset Disposition (ITAD) services while ensuring compliance with data security, environmental, quality, and customer requirements. The ITAD Technician performs hands-on evaluation and processing of desktops, laptops, servers, networking equipment, mobile devices, and related technology assets. Responsibilities include asset tracking, diagnostics, data destruction, grading, refurbishment, inventory control, and preparation of equipment for resale, redeployment, recycling, or disposal. The ideal candidate is detail-oriented, mechanically inclined, and committed to maintaining high standards of accuracy, security, and customer satisfaction What you’ll do as the ITAD Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Capture and maintain accurate asset information, including serial numbers, asset tags, device specifications, and condition details within company systems. Perform diagnostics and functional testing on a variety of technology assets. Execute certified data sanitization and secure destruction processes in accordance with company policies, customer requirements, and industry standards. Evaluate equipment condition and assign appropriate grading classifications. Refurbish and prepare equipment for redeployment, resale, inventory storage, or recycling. Maintain inventory accuracy and proper chain-of-custody documentation throughout the asset lifecycle. Package, palletize, transport, and stage equipment while adhering to safety and quality standards. Identify and escalate discrepancies, damaged assets, or process issues to management. Support quality audits, environmental compliance initiatives, and continuous improvement efforts. Maintain a clean, safe, and organized work environment. Meet established productivity, quality, security, and customer service objectives. Able to lift up to 50lbs. What you will bring to the team: High school diploma or equivalent. Basic understanding of computer hardware and technology devices. Experience working with desktops, laptops, servers, networking devices, or related IT equipment preferred. Strong attention to detail and data accuracy. Ability to follow documented procedures and maintain compliance requirements. Experience with inventory, warehouse, logistics, or asset management processes preferred. Basic computer skills, including Microsoft Office applications. …

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