IT Operations Analyst

Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process. About CooperSurgical CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. Knowledge, Skills and Abilities: Excellent technical knowledge of client computing hardware and software, including Microsoft Windows, Microsoft Office (and related products/cloud services), Active Directory Services, Systems Management and Deployment. Working technical knowledge of current protocols, operating systems, and standards. Technical knowledge of mobile devices (smart phones, tablets, etc.). Ability to read and understand technical manuals, procedural documentation, and guides. Ability to conduct research into technical problems and products as required. Proven analytical and problem-solving abilities. Strong customer service orientation, at ease liaising with all levels of the business. Comprehensive written, verbal, and interpersonal communication skills. Ability to present ideas in business and customer-friendly language. Proficient in conducting group and/or individual user training. Ability to effectively organize, prioritize and execute tasks in a high-pressure environment. Extremely team-oriented and skilled in working within a collaborative environment. Ability to collaborate with resources within multiple business support teams. Work Environment: Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components. Lifting and transporting of moderate to heavy objects, such as computers and peripherals. Experience: Extensive support experience with current client computing operating systems and applications. Familiarity with the principles of ITIL Service Management. Proven track record of delivering against SLAs and Service Management targets. Experience supporting hardware including laptops, desktops, mobile devices, peripherals etc. Familiarity with IT procurement processes preferred. Experience of supporting project implementations. Education: College diploma or university degree in a related information technology field and/or minimum 5 years equivalent work experience. Certifications and professional qualifications etc. desired. As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team. To all agencies: Please, no phone calls or emails to any employee of CooperSurgi…

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