Intermodal Drayage Customer Service Representative

Job Title: Intermodal Drayage Customer Service Representative Location: On-site Sumner, WA Position Type: Full-Time About Us Pacific Coast Express is a leading intermodal drayage and trucking company committed to reliable, safe, and efficient freight transportation. With over 30 years of experience in the industry, we connect ocean ports, rail ramps, and customer facilities with seamless first- and last-mile container solutions. Position Overview We are seeking a detail-oriented, energetic Intermodal Customer Service Representative to act as the primary liaison between our customers, dispatchers, ocean/rail terminals, and internal operations teams. You will manage container tracking milestones, handle high-volume communications, schedule pickup and delivery appointments, and resolve day-to-day freight exceptions in a fast-paced environment. Key Responsibilities Customer Communication: Serve as the main point of contact for clients regarding container status, load tenders, rate requests, and delivery updates. Dispatch & Terminal Coordination: Work closely with dispatchers to coordinate drayage movements, port/rail appointments, and pre-pulls. Milestone Tracking: Monitor containers through ocean/rail ramp websites, track live shipment milestones, and proactively report delays or customs holds. Documentation & Billing Support: Process Bills of Lading (BOLs), delivery orders, equipment interchanges, and assist with charge/per-diem tracking. Problem Solving: Resolve service recovery issues, chassis shortages, terminal congestion, or damaged equipment concerns calmly and efficiently. Qualifications & Skills Experience: 1–3 years of experience in transportation, intermodal trucking, port drayage, or 3PL logistics preferred. Industry Knowledge: Familiarity with intermodal concepts (load tenders, booking numbers, per diem, steamship lines, and container types) is a strong plus. Communication Skills: Strong verbal and written communication skills with the ability to handle heavy, fast-paced phone and email volume. Technical Skills: Proficiency in MS Office (Excel/Word), TMS (Transportation Management Software), and industry tracking portals. Organization: Exceptional attention to detail and ability to multitask under pressure. Education: High school diploma required; college degree or logistics coursework is a bonus. Benefits Competitive salary / hourly pay Health, dental, and vision insurance Paid time off (PTO) and paid holidays 401(k) with company match

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