Import Clerk

Job Overview We are seeking a proactive, detail-oriented, bilingual Import Clerk to join our logistics team. This role is responsible for coordinating incoming shipments, communicating with carriers and overseas partners, and supporting smooth import operations. Fluency in both Mandarin and English is required, as you will communicate with Chinese-speaking customers, suppliers, and overseas agents, as well as local carriers, customs brokers, warehouses, and clients. Duties Coordinate and follow up on air, ocean, and ground import shipments. Communicate with freight forwarders, customs brokers, carriers, warehouses, 3PL providers, and customers in Mandarin and English. Review import documents, including bills of lading, arrival notices, commercial invoices, packing lists, and delivery orders. Track shipment status, customs clearance, container availability, and final delivery arrangements. Arrange pickups, deliveries, warehouse receiving, container drayage, and related services. Enter shipment, cost, and customer information accurately into internal systems. Follow up on customs holds, inspections, demurrage, detention, delivery delays, and other operational issues. Maintain complete shipment files, records, and customer communication logs. Assist customers and internal sales staff with shipment updates and import-related questions. Negotiate and obtain rates from carriers, trucking companies, warehouses, and service providers when required. Qualifications Fluent in Mandarin and English, both spoken and written. Experience in freight forwarding, import/export, customs brokerage, trucking, or supply chain operations is preferred. Familiarity with ocean freight, air freight, customs clearance, container drayage, and warehouse operations is an asset. Strong communication, coordination, and customer-service skills. Detail-oriented and able to manage multiple shipments in a fast-paced environment. Proficient with email, Excel, and data-entry systems. No experience is required for the right candidate; training can be provided. Must be able to work onsite in Concord, Ontario. Pay: From $20.00 per hour Expected hours: 40.0 per week Benefits: Casual dress Company events On-site parking Work Location: In person

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