M

Ice Cream HR Operations

Magnum ICC US
1 day ago
Full-time
On-site
Sikeston, Missouri, United States

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 


We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. 

THE ROLE:
The HR Operations Partner is the face of HR for factory operations during evening and night shifts, responsible for delivering strong employee experience while ensuring compliance, consistency, and operational discipline. This role owns employee engagement, wellbeing, employee relations, coaching, disciplinary processes, payroll administration, workforce analytics, and digital transformation, serving as the face of HR for off shift operations.


This role blends hands on floor presence with technical HR expertise, ensuring HR practices are human centered, compliant, data driven, and digitally enabled. The position partners closely with operations leaders, employees, and the HR team to improve retention, performance, and employee experience.


WHAT YOU'LL BE RESPONSIBLE FOR:

  • Act as the first point of contact for HR matters during night shift
  • Lead night shift engagement initiatives aligned to People Survey actions, engagement committee feedback, and The Ice Cream Way
  • Leads the Employee Engagement Committee
  • Plan, promote, and lead employee events and recognition activities for night shift
  • Conduct pulse checks, listening sessions, and feedback forums
  • Foster an inclusive, supportive, and high engagement culture
  • Maintain a visible, approachable “Face of HR” presence on the manufacturing floor and employee common areas
  • Provide guidance on policy interpretation, workplace behavior, and disciplinary actions
  • Coach supervisors and leaders on performance management, attendance, and employee counseling
  • Lead investigations, corrective actions, and disciplinary processes in line with policy and employment law
  • Ensure fair, consistent, and timely application of discipline across the Sikeston site
  • Support leaders in handling sensitive employee issues with confidence and consistency
  • Ensure compliance with federal, state, and company employment laws
  • Manage HR related processes including FMLA, LOA, ADA, and accommodations
  • Maintain accurate documentation of incidents, complaints, investigations, and corrective actions
  • Partner with HR, Legal, and SHE on high risk or sensitive cases
  • Support audits, internal assessments, and compliance reviews
  • Serve as the site specialist for payroll and time systems (e.g., UKG/Kronos, WFM, Workday)
  • Calculate, validate, and enter bonuses, temporary pay, retro pay, reimbursements, and attendance programs
  • Audit timekeeping and attendance records, make corrections, and complete final payroll sign off
  • Ensure payroll accuracy, compliance, and timely processing for all hourly employees
  • Own HR reporting and site workforce trends
  • Build dashboards and recurring reports for leaders and HR leadership
  • Translate data into clear insights and actions, not just metrics
  • Proactively identify people risks and improvement opportunities using analytics
  • Act as the HR digital transformation lead, modernizing how HR work is done
  • Leverage HR systems, automation, and AI enabled tools to improve efficiency, accuracy, and employee experience
  • Apply AI and advanced analytics to processes
  • Drive simplification, digitization, and continuous improvement of HR processes
  • Ensure leaders are trained and enabled to use digital HR tools effectively

WE'RE LOOKING FOR SOMEONE WHO:

  • Bachelor’s degree in human resources, Business Administration, Business Analytics / Data Analytics / Management Information Systems (MIS) or related field, or equivalent experience, preferred.
  • Strong customer service and/or people skills.
  • Payroll, timekeeping, and HRIS expertise (UKG/Kronos, Workday preferred)

Skills & Capabilities

  • Data literacy and analytics capability:
  • Ability to read, interpret, and question data
  • Experience using data to drive decisions
  • Advanced Microsoft applications and Power BI skills.
  • Demonstrated experience or strong interest in digital and AI enabled solutions
  • Excellent written and verbal communication skills
  • Confident coach with sound judgment and presence
  • Comfortable working in a fast paced, high accountability factory environment

Working Environment

  • Combination of office and manufacturing floor environment
  • Exposure to moving machinery, chemicals, and noise
  • PPE required: Hard hat, safety glasses, hearing protection, hair nets, sanitary footwear
  • Physical requirements may include standing, bending, walking, and lifting

WHAT YOU'LL GET:

Alongside meaningful work and strong development, we offer a reward package that typically includes:
• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities 
• Specific benefits vary by location

Pay: The pay range for this position is $59,300 to $88,900. The Magnum Ice Cream Company (TMICC) takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. 

Bonus: This position is bonus eligible. 

Benefits: TMICC employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. 

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.


 

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination is Illegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.