HVAC Service Dispatcher

We are seeking a dedicated and experienced HVAC Service Manager to lead our service department, oversee daily operations, and ensure exceptional customer service in a fast-paced environment. This role requires 24/7 availability to respond to urgent service needs, support field technicians, and manage emergencies after hours. Key Responsibilities: Leadership & Supervision: Manage, schedule, and support a team of HVAC technicians and dispatch staff. Provide training, coaching, and performance evaluations. Maintain a high standard of safety, professionalism, and technical expertise. Service Operations: Oversee all aspects of HVAC service calls, including diagnostics, repairs, and maintenance. Ensure timely and effective response to customer needs, including during evenings, weekends, and holidays. Maintain proper documentation, work orders, and service reports. On-Call Duties (24/7): Serve as the primary point of contact for after-hours service issues. Provide remote or in-person support to technicians during emergencies. Coordinate urgent responses and manage escalation procedures. Customer Relations: Handle customer complaints, resolve issues efficiently, and ensure satisfaction. Build strong client relationships and encourage repeat business and referrals. Inventory & Equipment: Manage tools, parts inventory, and fleet maintenance. Ensure technicians are equipped with necessary resources to complete jobs effectively. Compliance & Quality Assurance: Ensure compliance with local, state, and federal HVAC regulations and safety codes. Implement and enforce company policies and best practices. Qualifications: Minimum 1 year of HVAC experience (Preferred), with at least 2 years in a supervisory or managerial role. Valid HVAC certification and relevant licenses. Strong technical knowledge of heating, ventilation, air conditioning, and refrigeration systems. Exceptional leadership, communication, and customer service skills. Ability to work independently and remain calm under pressure. Must be available and responsive 24/7, including weekends and holidays. Valid driver's license and clean driving record. Preferred Qualifications: Experience with residential and commercial HVAC systems. Proficiency with scheduling software and mobile dispatch tools. Knowledge of OSHA and EPA standards. Compensation & Benefits: Competitive salary with on-call compensation. Company phone. Health, dental, and vision insurance. Paid time off and holidays. Ongoing training and career development. Job Type: Full-time Pay: $20.00 per hour Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Ability to Commute: Lexington, KY 40508 (Required) Ability to Relocate: Lexington, KY 40508: Relocate before starting work (Required) Work Location: In person

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