HVAC Dispatcher and Customer Support

Mitchell Heating is a growing residential HVAC company in Colorado Springs, and we are looking for a reliable, organized Office & Dispatch Coordinator to support our service technicians, installation teams, and customers. This role is a key part of our daily operations and requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced office environment. Responsibilities Schedule VIP Membership tune-ups for air conditioning and furnace systems Dispatch technicians to service calls and installation jobs Schedule HVAC installations and coordinate inspections Pull permits for installations and track approval status Collect down payments for installation projects Receive and process payments for technician service jobs Assist with preparing and organizing technician estimates Order and prepare equipment and model stickers prior to installation Confirm inspections have passed and properly document results Register installed equipment with warranty companies and email confirmations to customers Send Google review requests using Podium and ServiceTitan Enter new construction and customer installations into internal tracking spreadsheets Maintain and organize retrofit and model sticker books File, scan, and organize invoices and office documentation Provide general office support as needed Qualifications Strong organizational and time-management skills Ability to multitask and adapt to changing priorities Clear, professional communication skills (phone and email) Comfort using ServiceTitan, Podium, Excel, and standard office software High attention to detail, especially with permits, inspections, rebates and warranties Customer-service focused and team-oriented Ability to handle payments and sensitive customer information responsibly Previous HVAC, construction, or service-based office experience preferred What We Offer Full-time, stable position with consistent hours Supportive team environment in a growing company Hands-on role with exposure to service and installation operations Opportunity for growth within Mitchell Heating This role is ideal for someone who enjoys being the central point of coordination in an office and takes pride in keeping operations organized and running smoothly. Pay: $20.00 - $22.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Retirement plan Vision insurance Work Location: In person

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