Hub Operations Supervisor
SpeedXAbout Speed Xpress Inc. Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business’ needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. Job Summary The Hub Operations Supervisor is responsible for overseeing daily operations within an assigned logistics hub. This role supervises warehouse activities, package sorting, dispatch execution, last-mile delivery support, staffing, safety, quality, and operational performance to ensure packages are processed and dispatched safely, accurately, and on time. Key Responsibilities Shift Schedule: Wednesday through Saturday, 3:00 PM to 1:00 AM. Oversee daily hub operations, including receiving, scanning, sorting, dispatching, returns, and outbound package flow. Monitor daily workflows to ensure packages are processed and released according to established schedules and service commitments. Support daily last-mile delivery operations and ensure routes are prepared and dispatched on time. Coordinate with DSPs, drivers, and dispatch staff regarding route readiness, staffing, delivery exceptions, returns, and incomplete deliveries. Monitor operational KPIs, including on-time delivery, OFD performance, productivity, backlog, aging packages, scan compliance, and delivery quality. Identify operational issues, escalate significant concerns to management, and take immediate corrective action when appropriate. Assist with managing package backlog and aging inventory to ensure timely resolution. Supervise warehouse employees, including scheduling, attendance tracking, training, coaching, and performance management. Ensure compliance with company operating procedures, safety standards, and security requirements. Monitor package scanning accuracy and inventory control processes throughout the facility. Investigate package discrepancies, damages, lost shipments, and handling errors; document findings and support corrective actions. Conduct daily shift meetings to communicate priorities, workload expectations, and operational updates. Assist with preparing daily and weekly operational reports. Maintain warehouse organization, cleanliness, equipment readiness, and overall operational efficiency. Support route planning and capacity management based on package volume and delivery demand. Assist with recovery efforts during volume surges, operational disruptions, weather events, staffing shortages, or transportation delays. Train, coach, and develop warehouse associates and operations staff. Support peak-season staffing, onboarding, and workforce planning activities. Ensure compliance with all applicable company policies and federal, state, and local safety regulations. Serve as the primary point of contact during assigned shifts and provide operational leadership in the absence of management. Qualifications 2+ years of experience in logistics, transportation, warehousing, parcel delivery, e-commerce, or last-mile operations. Experience leading teams, coordinating work assignments, or supervising frontline employees is preferred. Experience in warehouse, fulfillment, distribution, or delivery operations. Understanding of warehouse sorting, dispatching, routing, and last-mile delivery processes. Strong leadership, communication, and team-building skills. Ability to monitor operational performance and identify opportunities for improvement. Strong problem-solvi…