Home Organizing - Client Relations & Operations Manager

About Space by Space Organizing Space by Space Organizing is a human-centered professional organizing business. We help clients create spaces and systems that better support their lives. Our work ranges from whole home, multi-room transformations to helping clients navigate during emotionally supportive downsizing and other major life transitions. We don't just make things aesthetically beautiful, we provide comprehensive support and create highly functional, and customized systems that take into account how every person in the home lives and works, including neuro-spicy members of a household. The Role We are in a significant growth phase and are looking for a proactive, organized individual to manage the logistics of a smooth, thoughtful client experience. Working closely with the founder, you will turn the creative vision for each project into clear next steps, reliable follow-through, and well-coordinated work for our clients and team. And then, you’ll help to expand our team’s reach through business development and outreach that attracts clients who can benefit from working with Space by Space. Key Responsibilities 1. Client Relations Management Act as the first point of contact, providing a warm and professional first impression for prospective clients to receive prompt, thoughtful communication. Prepare project scopes of work, project management, and follow-up communication to ensure an optimal experience from intake to final invoice. Coordinate and join in-home client consultations to capture notes, photos, and measurements, ensuring the team has a comprehensive understanding of the job for client scope of work, scheduling, product procurement, and other aspects that go into ensuring an optimal experience for Space by Space clients. Establish rapport and trust with clients and Space by Space team, eventually transitioning into leading consultations independently. 2. Operations Management Serve as the team’s internal reference point for client work, ensuring proper information is documented from initial intake through to project completion and invoicing. Manage project documentation using existing tools like Asana, Dubsado, and Google Drive, while implementing new ones such as Connecteam and inventory management platforms, as well as other technology solutions that can help to maximize team efficiency. Streamline behind-the-scenes workflows so the on-site team can focus on service delivery. Maintain accurate client records and ensure "promised next steps" are never missed. Leverage technology (including potential AI/software integrations) to maximize business efficiency, suggesting new ways to do things when ours have become outdated. 3. Team Management Coordinate scheduling, assigning the right organizers to the right projects based on their unique strengths (e.g., meticulousness, big-picture thinking, empathy, heavy lifting, and other tangible traits that can ensure optimal success). Support recruiting, onboarding, and continued training as the team, and business, grows. Ensure all team members follow standard operating procedures while feeling valued and supported. 4. Business Development Nurture strategic partnerships with aligned business relations such as realtors, interior designers, contractors, and senior living communities. Identify opportunities for expanded services and profit-sharing referral programs. Represent Space by Space at community events, presentations, and fairs. Coordinate with the marketing team to showcase completed projects and resources. 5. Founder Support Act as an extension of the founder, keeping priorities visible and moving details forward. Identify and coordinate public speaking and media opportunities for the founder to strengthen the business awareness and reputation. Prepare task lists and identify key decisions needed to free the founder to focus on business vision and growth. The Ideal Candidate exemplifies: Communication: Excellent written and verbal skills with …

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