Hardware Asset Management Process Owner

Security Sensitive Position? Yes Hours of Work 8:00 am - 5:00 pm M-F Position Details Position Information Posting Number TSU203831 Official TSU Title Hardware Asset Management Process Owner Grant Title N/A Job Description Summary / TWC Summary JOB SUMMARY : Reporting directly to the IT Director, Enterprise Engagement, the Hardware Asset Management (HAM) Process Owner role will be responsible for executing and owning this component of our overall service delivery strategy. This role will ensure all HAM processes are being followed and is responsible for accurate adherence to the asset management lifecycle. As the process owner, they maintain consistency in communicating expectations of the process and holding other team members and TSU faculty and staff accountable for following the process. The role also works closely with other Client Services teams such as the Help Desk, Engagement Technicians, and the A/V Technicians. This role also manages the Student Loaner Laptop program which includes inventory management, device imaging, laptop distribution, and laptop retrieval each semester. The HAM Process Owner also participates in managing the relationship with our core computer vendor(s) by soliciting quotes for inventory replacement or special requests, working with the vendor on unit and cost forecasting, and overall projections on hardware refresh activities. As a member of the OIT department this position strives to ensure consistency in communications, actions, and alignment to the strategic plan of the university. This position is also responsible for supporting the mission of the university by delivering technology, services, solutions and guidance to the students, faculty, staff, and the community in a professional, exemplary, service oriented, collaborative manner. DISTINGUISHING CHARACTERISTICS : Dedicated to delivering exceptional customer service for TSU students, faculty, and staff. Essential Duties Summary As process owner, assures service delivery processes and policies are implemented, followed, and adhered to by the OIT staff as well as faculty and staff. Provides scheduled reporting on the progress and execution of the process they oversee as part of the OIT performance report. Looks for process improvement opportunities to be more effective and efficient. Maintains reporting through the Service NOW environment on all aspects of hardware inventory management. Performs operational management for the student loaner laptop program to include inventory, imaging of devices, issuance and reclamation, etc. Works closely with other Client Services teams on hardware inventory related issues. Provides hardware audit reports as required by the university and the State of Texas. Performs other job-related duties as assigned. % FTE 1.0 Hiring Range $74,879.81 - $95,471.75 Education Bachelor’s Degree (B.A. or B.S.) in Information Technology, Business or closely related discipline from an accredited four-year college or university required. Required Licensing/Certification Service-NOW experience is preferred. ITIL Certification is preferred. Knowledge, Skills, and Abilities Knowledge: Must be a champion of OIT process, specifically in the HAM process they own. As process owner, must ensure that OIT personnel are trained and following the proper procedures regarding service delivery, and their process specifically. Must be thinking forward and always considering process improvements to the OIT service delivery framework. Previous experience using Service NOW Hardware Asset Management or similar tools. Proficient in producing status and performance reports for both internal and external consumption. Understands the purpose and operations of other teams within OIT. Must be proficient in the use of personal computers and Microsoft Office Suite of solutions, such as Word, Excel, Power Point and Access. Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environmen…

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