Hardware Asset Management Analyst

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: We are seeking a detail-oriented, highly organized Hardware Asset Management (HAM) Analyst to help implement, operationalize, and continuously improve ServiceNow Hardware Asset Management within the Endpoint Services team. This role will serve as the functional subject matter expert and operational owner for HAM processes, data, controls, reporting, and lifecycle performance. The analyst will own the end-to-end hardware asset lifecycle, inventory accuracy, governance, standards, refresh planning, and KPI performance across enterprise technology assets from planning and procurement through retirement and disposal. The successful candidate will translate business and operational requirements into scalable ServiceNow HAM processes; support implementation, data readiness, testing, deployment, adoption, and post-production stabilization; maintain accurate asset records; improve inventory visibility; support audits; optimize asset utilization; and drive measurable process improvements. This role partners closely with Endpoint Engineering, Field IT, the ServiceNow platform team, Procurement, Finance, Security, Configuration Management, and vendors to ensure hardware assets are managed consistently, securely, and cost-effectively. Job Specifications: Starting Wage: $89,348.00 - $127,640.00 + Annual Bonus Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: No Job Responsibilities: Hardware Asset Lifecycle Ownership Own the end-to-end hardware asset lifecycle, including planning, procurement, receiving, stockroom management, deployment, assignment, transfer, refresh, redeployment, return, recovery, retirement, and disposal. Establish and maintain enterprise HAM operating standards, lifecycle controls, procedures, and ownership expectations across participating teams and locations. Maintain accurate hardware inventory records, ownership, location, status, financial attributes, and asset relationships within ServiceNow. Drive inventory accuracy through reconciliation, physical and system-based validation, exception management, and corrective action tracking. Track warranties, leases, maintenance agreements, refresh schedules, support contracts, and end-of-life milestones. Ensure secure chain of custody and documented disposition of retired assets in partnership with Security, Field IT, and approved vendors. Support hardware audits, inventory validation, compliance reviews, and evidence requests. ServiceNow HAM Implementation, Administration & Optimization Participate in the design, configuration, testing, deployment, operationalization, and continuous improvement of ServiceNow Hardware Asset Management Professional. Gather and document business, data, reporting, workflow, integration, and control requirements; translate those requirements into process designs, functional requirements, user stories, and acceptance criteria. Support HAM implementation activities including source assessment, data mapping, cleansing, normalization, migration, reconciliation, and validation. Help configure or validate hardware models, model categories, stockrooms, lifecycle states, receiving, transfer, refresh, reclamation, disposal, and inventory audit processes. Develop test scenarios and sc…

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