Ground Operations Supervisor - AM Shift

About Us At FreshDirect , we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else. We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness. It’s grocery shopping reimagined — and we’re just getting started. If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you. The Role The Ground Operations Supervisor will lead and oversee daily inbound operations, ensuring safe, efficient, and consistent execution across food safety, quality, staffing, productivity, and process management. This role will manage truck unloading and pallet movement, lead and develop associates, oversee staffing and scheduling, and ensure compliance with Food Safety, GMP, HACCP, safety protocols, and FreshDirect policies. They will partner closely with HR and senior leadership to address employee matters, improve processes, and implement new procedures, while maintaining a clean, safe, and organized work environment. This is a highly hands-on leadership role, with approximately 80% of time spent on the floor and 20% off the floor, supporting successful shift execution and continuous improvement. What You’ll Do Must be able to work a morning shift. Must be able to work weekends (Tues/Wed off). Direct, coordinate, and manage all aspects of daily inbound operations including food safety, quality control, and process management. Oversee pallet movement, truck unloading, and resolve issues within scope to meet company standards. Guide, direct, and motivate associates to achieve productivity goals and ensure successful shift execution. Manage daily staffing schedules in alignment with budget and business needs using approved staffing models. Address employee concerns and partner with HRBP on all levels of investigations. Recruit, interview, train, coach, and develop talent while executing performance standards and department matrices. Ensure compliance with Food Safety, GMPs, HACCP, Safety protocols, and all FreshDirect policies. Collaborate with the team and senior management to identify process improvements and document new procedures. Oversee proper equipment operation, safety guidelines, and PITO usage; report all equipment issues immediately. Support and participate in company-wide initiatives, programs, and projects as needed. Maintain a clean, safe, and organized work environment. Write weekly schedules and manage timecards using Kronos. Comply with the 80/20 Rule: 80% on the floor, 20% off the floor. What You’ll Bring 2–4 years of leadership experience required. Willingness and ability to work in refrigerated (20–38°F) and freezer (-10°F) environments. Ability to lift up to 50 lbs., stand/walk for 9–11 hours, and frequently bend, push, pull, squat, and reach. Ability to work weekends, holidays, and maintain a flexible schedule during peak periods. Associate degree preferred; HS Diploma/GED required (or equivalent experience). Preferred experience with Warehouse Management Systems and SAP (not required). Proficiency with Microsoft Office (Outlook, Excel, Teams, Word). Strong time management and prioritization skills. Proven leadership abilities with experience coaching and developing teams. Strong problem-solving skills and resourcefulness. Ability to assist with recruitment, inter…

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