Global Service Lifecycle Specialist - Hybrid
OttAt Ott , water is at the heart of everything we do. As a global leader in environmental monitoring solutions, we empower organizations worldwide to better understand, measure, and protect the planet’s vital water resources. From hydrological instrumentation to advanced water quality technologies, our innovations provide the critical data needed to solve real-world environmental challenges. Joining Ott means becoming part of a mission-driven team committed to sustainability, innovation, and technical excellence. About the Role We are seeking a proactive and collaborative Global Service Lifecycle Specialist to serve as the operational anchor of our global service portfolio. In this role, you won't just manage services—you will bridge the gap between product strategy, operations, and customer success. Working closely with Product Management, Supply Chain, Marketing, and Regional Operations, you will ensure our service offerings remain robust, profitable, and seamless throughout every phase of the product lifecycle. If you thrive on cross-functional leadership, process optimization, and creating real customer value, this is your opportunity to shape the future of our service strategy. Location: Loveland, CO or Fort Collins, CO. The role is hybrid Travel: 10-15% international travel Why Join Us? Opportunity to sell highly technical, consultative solutions that make a measurable environmental impact Remote-based position with significant autonomy Partner with leading municipal utilities and engineering firms Strong product portfolio including ChemScan online analyzers and advanced water-quality instrumentation Career growth opportunities within a global water technology organization Competitive compensation with performance incentives Key Responsibilities Service Lifecycle Ownership: Manage and continuously optimize launched global service offerings to maximize customer value, operational efficiency, and business performance. End-of-Life (EOL) & Parts Management: Lead EOL service transition strategies, execute Last-Time-Buy (LTB) spare parts planning, and ensure long-term warranty and support obligations are fulfilled. Pricing & Portfolio Governance: Administer global service pricing updates, maintain ERP system configuration, and ensure accurate cross-functional communication. Partner Network Enablement: Support Ott’s global network of Authorized Service Centers through training, onboarding, quality audits, and operational collateral. Voice of the Customer: Gather and analyze feedback to resolve service challenges, refine standard operating procedures, and elevate the overall customer experience. Cross-Functional Leadership: Utilize continuous improvement tools (Veralto Enterprise System / Kaizen) to integrate service requirements into product roadmap decisions. What We Are Looking For Bachelor’s degree in Business, Engineering, Supply Chain, Operations, or related technical field. 2–5 years of experience in B2B service operations, product lifecycle management, supply chain, or technical support. Strong project management, data analysis, problem-solving, and the ability to influence cross-functional teams without formal authority. Strong proficiency in Microsoft Excel Proficiency with business analytics/ERP tools Willingness to travel globally (~10–15%). Ott is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO) , a $5.5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™&mdas…