Global Sales Team - Senior Analyst

About GLOVIS America Inc. GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies. Summary The Senior Analyst position is responsible for managing freight forwarding operations across ocean, air, inland transportation, and warehouse/distribution services; maintaining customer relationships and service performance; supporting operational reporting and process coordination; and contributing to continuous improvement initiatives and special projects. The role serves as a key operational liaison between customers, carriers, vendors, warehouses, and internal stakeholders to ensure timely, compliant, and cost-effective logistics execution. Success in this role requires strong freight forwarding knowledge, import/export coordination skills, analytical reporting capabilities, customer service excellence, and effective communication and problem-solving abilities. Responsibilities Coordinate and manage day-to-day freight forwarding activities for ocean import, ocean export, air import, and air export shipments to ensure timely and accurate execution. Arrange and oversee inland transportation services, including drayage, trucking, and intermodal movements, to support end-to-end supply chain operations. Coordinate warehouse, distribution, and value-added logistics services to meet customer requirements and service commitments. Serve as the primary point of contact for assigned customers, responding to inquiries, resolving shipment issues, and maintaining high levels of customer satisfaction. Communicate and coordinate with carriers, customs brokers, warehouses, transportation providers, and internal departments to ensure seamless shipment execution. Monitor shipment status, identify operational exceptions, and implement corrective actions to minimize service disruptions and delays. Ensure shipping documentation, shipment records, and operational activities comply with applicable company procedures, customer requirements, and regulatory guidelines. Maintain and update transportation management systems, freight forwarding platforms, and operational databases with accurate shipment and customer information. Prepare, analyze, and distribute operational reports, performance metrics, shipment summaries, and other business information for management review. Track key operational performance indicators and identify opportunities to improve service quality, efficiency, accuracy, and customer experience. Support onboarding and implementation activities for new customers, services, or operational requirements within the West Region. Provide operational expertise and logistics support for cross-functional initiatives and regional business objectives. Additional Responsibilities Assist in developing and documenting standard operating procedures and workflow improvements that support operational consistency. Participate in special projects, audits, system testing, and other assignments as directed by management. Support training and knowledge sharing activities for less experienced team members when requested. Compensation Range $58,607 - $63,934 per year (Subject to Compensation Study Upon Candidate Selection) Benefits of working at GLOVIS America Inc. Medical Insurance Vision Insurance Dental Insurance Health Care & Dependent Care Flexible Spending Accounts (FSA) Basic Life and AD&D as well as Short-Term & Long-Term Disability Paid Vacation, Holidays, and Sick leave Hospital and Critical Illness Insurance Wellness Program and Gym Re…

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