Global Logistics & Customs Specialist

WhiteWater makes products, but we are a service business at our heart, which means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to develop solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever expertise we bring from all over the world, we listen and learn from each other because we are aligned with a clearly understood purpose. Together, we create fun for families globally. Are you interested in starting an exciting career with WhiteWater? Apply today! Position: Global Logistics and Customs Specialist Shift: 40 hours | Full-time Department: Project Management Location: Richmond, BC, Canada (relocating to Vancouver Downtown - mid 2027) Reports to: Global Logistics Manager Purpose: The Global Logistics & Customs Specialist manages the end-to-end international movement of project cargo across import, export and cross-trade lanes. This role requires hands-on operational experience arranging both ocean and air shipments, strong customs and trade knowledge, and the ability to deliver complex projects on time and within budget in a fast-paced global environment. This is a full-time, permanent position based at the Richmond, BC head office (4 days in office / 1 day remote) which will move to 5 days in-office once the office moves from Richmond to Mount Pleasant Vancouver, BC mid-2027. YOUR ROLE: Shipment Management Own end-to-end shipping for assigned projects, including PO and work-order cargo, and deliver shipments on time and within Arrange international and domestic shipments by ocean, air, courier and ground across import, export and cross-trade lanes using applicable Incoterms. Manage project shipment values, freight POs, invoice review and approvals in accordance with established Manage letter of credit shipments and documentary credit negotiations, including document preparation, bank presentations and discrepancy resolution. Run competitive freight bids and negotiate rates with carriers and logistics service Maintain provider relationships and onboard new providers as Coordinate with project managers, buyers, engineers, customers, banks, customs authorities, chambers of commerce and government offices. Support marketing and trade show shipments, fiberglass mould transfers, production transfers, vendor onboarding, sales estimates and other shipping activities assigned by the Global Logistics Manager. Research customs and tariff issues independently and with customs Administrative Responsibilities: Maintain weekly project shipment summaries and accurate tracking Request timely receiving of goods and freight purchase orders in the ERP Support freight-spend and master RFQ Actively contribute to continuous improvement and participate in developing or improving processes, procedures and Follow global logistics procedures and provide coverage for other team members as Support occasional urgent local procurement Customs Formalities Manage import and export customs formalities with brokers and regulatory bodies, including complete and accurate clearance Classify new items, support country-of-origin and customs valuation determinations, and apply free trade agreements where Maintain customs records and arrange required cargo inspections, document certification and legalization QUALIFICATIONS AND EXPERIENCE: Education Postsecondary certificate, diploma or bachelor’s degree in a related field, or an equivalent combination of continuing education and work experience (e.g., SCMP, CIFFA, CITT or regional equivalents). Experience Project logistics work experience is mandatory. 3-5 years of hands-on operational experience arranging both ocean freight (FCL/LCL) and air freight shipments is required. Demonstrated experience with letter of credit shipments and documentary credit negotiation is required , includin…

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