Global Customer Operations Specialist

Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since. Position Location: We're all about flexibility! This will be a hybrid role based out of our corporate headquarters in Lakeville, MA with Mondays and Fridays remote. The Global Customer Operations Specialist supports the execution of the end-to-end order-to-cash process while delivering exceptional service to customers and business partners. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders. The position leverages SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery performance across global markets. A Day in the Life... “Candidates must be authorized to work in the United States without restriction. This position is not eligible for visa sponsorship, and the company will not sponsor or support employment-based immigration petitions now or in the future.” Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers. Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations. Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance. Coordinate international shipping and customs documentation activities, partnering with International Trade & Customs Compliance, customs brokers, and third-party logistics (3PL) providers to ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance. Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements. Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives. Support the maintenance of accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements. Participate in continuous improvement initiatives, including EDI compliance, root cause analysis and corrective actions. What We Are Looking For: Required Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field. Experience in customer operations, supply chain, logistics, or related functions Proficiency in SAP S/4HANA or similar ERP systems Strong analytical, organizational, and problem-solving skills. Proficiency in Microsoft Office applications, particularly Excel. Preferred Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners. Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements. Education: Bachelor's or University Degree (Required) Work Experience: At least 1 Year of Experience Annual Salary: $49,400 - $61,700 The base salary range information above serves as a guideline of the position’s typical hiring range. We value and appreciate what makes you unique and will consider a variety of factors when determining an offer. These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations. Certain positions may be eligible for short-term and long…

View the full posting and apply