General Manager (Pharmacy Operations)

Job Title: General Manager

Custom Health is a fully integrated Health-Tech company focused on delivering patient-centric health care as a service. We are on a mission to transform the patient experience for home-based patients, driving better patient outcomes and total cost of care reduction. Powered by our modern purpose-built technology platform, fully owned high-volume central fill pharmacy hubs, and a comprehensive in-house clinical care team, Custom Health delivers optimized and personalized care for home-based patients with precision and at scale.

Who we are:

We are a closed-door pharmacy located the Greater Toronto Area (Mississauga), and we are seeking a General Manager who will manage our pharmacy operations as well as support our patient/client base for the pharmaceutical needs within the community we serve, across all of Ontario. 

Our organization adopts a value-added partnership approach to delivering excellence in pharmacy care which includes embracing excellent customer service, fast and effective communication and problem-solving expertise to deliver exceptional and reliable service.

Opportunity:

The role involves overseeing daily operations, managing staff, ensuring legal and regulatory compliance, finances, supervising pharmacists, technicians, assistants and logistics personnel, managing budgets, and providing excellent safe dispensing and delivery of medications to patient's homes across all of Ontario.

Duties and responsibilities:

• Operations management: Oversee all day-to-day pharmacy operations, from dispensing medication to customer service, ensuring the pharmacy runs efficiently and smoothly.
• Staff management: Recruit, hire, train, and supervise pharmacy staff, including pharmacists and technicians. Create work schedules to ensure adequate coverage.
• Financial management: Manage the pharmacy's budget, control inventory, monitor expenses, and work towards profitability goals.
• Inventory and stock: Ensure proper inventory levels and the safe storage of prescription drugs and controlled substances. Manage stock to prevent shortages.
• Compliance and safety: Ensure all pharmacy operations comply with federal, state, and local regulations. This includes the safe and effective dispensing of medications.
• Customer service: Address customer inquiries, resolve complaints, and build strong relationships with patients and healthcare providers.
• Administrative duties: Handle administrative tasks, maintain accurate records, and coordinate with other departments or healthcare providers as needed. 

 Qualifications:

• Pharmacist or Registered Pharmacy Technician with a minimum of 3+ years, closed-door or high-volume pharmacy management experience, ideally with central fill or mail-order/specialty pharmacy experience 
• Current and active licensure as a pharmacist in good standing with the Ontario College of Pharmacists. 
• Minimum of 3 years of direct supervisory/management experience. 
• Kroll operational knowledge and experience required.
• Basic accounting and intermediate computers.
• Excellent problem solving and management.
• Excellent oral and written communication.

Working conditions:

This is a salaried, exempt position. Regular in office hours are required Monday to Friday, with specific hours adjusted in accordance with the needs of the business and some opportunity for hybrid/offsite work . Evening and weekend availability will be required from time to time to successfully fulfill duties and responsibilities. Some travel will be required