General Manager

Job Brief Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career. JOB SUMMARY: Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality, and cost. The successful candidate will lead a dynamic management team to achieve operational excellence through coaching and mentoring the team, driving employee engagement, and building leadership bench strength within the DC. ESSENTIAL DUTIES & RESPONSIBILITIES: Function as advisor to senior management level operations. Takes proactive measures to ensure safety of all employees in your facility. Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact the overall cost per piece processed. Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices. Communicate with DC personal directly and through Managers and Supervisors with formalized daily, weekly, and monthly operations meetings, newsletters, memos. Work with Human Resources function to include payroll, headcount, staffing, evaluations, and employee relations. Manage employee satisfaction levels thus fostering high employee retention. Conduct and ensure employee performance evaluations are completed in a timely and effective manner. Manage the coordination of the client’s and vendor’s pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner’s Central Dispatch and Logistics. Conduct daily audits both internal and external with DC’s management team; address and follow up on client concerns and needs; resolve service issues. Liaison between vendors, operations, and sales. Build and maintain effective USPS relationships. Identify and undertake continuous business improvements and cost reduction reviews throughout scope of role to include Distribution Center of Excellence and First Choice initiatives. Leverage Lean Principles of Management to drive continuous improvement. Leverage Lean Principles of Management to coach and mentor management staff. EDUCATION AND/OR EXPERIENCE: Bachelor’s degree in management, Engineering, related field, or equivalent experience. MBA or advanced degree preferred. 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high-speed sortation facilities. Minimum 3 years of experience managing large sites. Staff scheduling experience in a variable work volume environment. Experience interacting with the USPS is highly desirable. MS Office proficiency necessary. Experience in direct/variable cost budgeting and capital equipment purchase. REQUIREMENTS/SKILLS: Ability to work all shifts especially 3rd shift. Strong analytical skills. Strong project management skills and ability to balance competing priorities, complex situations, and tight deadlines. Excellent verbal and written communications skills. Proven ability to recruit, lead, motivate and develop operations…

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