Fulfillment Supervisor

Job Description: The Fulfillment Supervisor plays a key role in ensuring completed prescriptions orders are packed and shipped accurately and on time. This position oversees the day-to-day workflow of pharmacy associates in a high-volume environment with growing order volume. This is a non-clinical operations role focused on team leadership, workflow coordination, packing, and shipping. Responsibilities: Oversee fulfillment, packing, and shipping operations, ensuring completed orders move efficiently and ship on schedule. Lead daily shift huddles to communicate priorities and keep the team aligned. Assess real-time demand and shift staff between packing and shipping areas as needed. Ensure completed orders released for fulfillment are staged in the appropriate date or shipment order according to established procedures. Coordinate the flow of shipping labels and completed orders into the packing area. Ensure packages meet established fulfillment standards, including the correct shipping label, required packing materials, and proper sealing. Confirm shipping addresses match the approved shipping documentation and that labels are properly placed on packages. Maintain adequate staffing and floor coverage to help identify and minimize packing and shipping errors. Escalate medication, prescription, or patient-related discrepancies to a pharmacist or appropriately licensed pharmacy team member. Coordinate scheduled breaks and lunches while maintaining appropriate floor coverage Serve as secondary on-call support by phone or text, on an as-needed basis, depending on the availability of other hiring managers. Train new pharmacy associates on non-clinical fulfillment, packing, shipping, safety, and confidentiality procedures. Train new pharmacy associates on non-clinical fulfillment, packing, shipping, safety, and confidentiality procedures. Lead the team with clear, respectful communication and hold employees accountable in a fair and supportive manner. Maintain adequate stock of non-medication department supplies, including shipping bags, stickers, boxes, insulation materials, carts, and baskets. Ensure packing stations, coolers, and prepack storage areas are properly stocked and have sufficient space. Coordinate restocking and place supply orders with the warehouse manager as needed. Perform other non-clinical fulfillment and supervisory duties as assigned. Requirements: High school diploma or GED required. 1-2 years of relevant experience (pharmacy, fulfillment, warehouse, or similar operations) preferred. 6 months to 1 year of lead or supervisory experience preferred. Not required — a strong willingness to learn is valued. Strong communication and leadership skills, with the ability to direct a team and hold staff accountable in a respectful manner. Ability to remain calm and organized under pressure, with a focus on minimizing errors and meeting shipping deadlines. Availability to provide on-call support as needed. Physical Requirements: Ability to stand and walk for extended periods. Ability to lift up to 40 pounds. Ability to work in a fast-paced, high-volume environment. Schedule 3rd Shift - Sunday - Thursday 11:00pm - 7:00am Pay: $26.00 per hour Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

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