Fulfillment Specialist

Position summary Prime Snax is seeking a dependable, detail-oriented Fulfillment Specialist to execute daily ecommerce order fulfillment at our primary production and fulfillment location in Salt Lake City. This role combines hands-on picking and packing with computer-based order processing in NetSuite, shipping-label generation, inventory control, and independent follow-up on exceptions. The right candidate works accurately at a steady pace, keeps the work area organized, and recognizes when an order or system behavior does not look right before a shipment leaves the building. Core responsibilities · Process daily ecommerce orders in NetSuite, including printing picking tickets, reviewing order status, fulfilling orders, printing shipping labels, and generating USPS SCAN forms/manifests. · Pick the correct SKU, lot, and date-controlled inventory; count units against the picking ticket before sealing each shipment. · Select the appropriate poly bag or carton based on item count and shipment needs; weigh and measure cartons when required and enter package data correctly. · Apply shipping labels accurately and stage completed packages in the correct carrier area or tote for pickup. · Follow defined order-priority rules by shipping method, customer/order type, brand/class, and order date. · Maintain clearly labeled, easy-to-pick SKU locations; replenish picking containers throughout the day and leave them filled for the next workday. · Perform scheduled physical inventory counts of loose units and full cases and report discrepancies promptly. · Receive and route returned packages and inventory replenishments; notify the appropriate team members of issues requiring action. · Read and follow emails or written instructions covering order exceptions, special handling, canceled orders, or unusual customer requirements. · Answer phone calls from management and take any appropriate action in response. · Investigate orders that appear ready to ship but remain unfulfilled, and escalate unresolved inventory, system, or carrier issues. · Separate non-Shopify or wholesale orders for the appropriate team using the designated handoff location and process. · Help improve packing, labeling, staging, and quality-control methods to reduce errors and increase throughput. · Keep the fulfillment workspace clean, safe, orderly, and ready for efficient daily operation. · Confirm carrier pickups are scheduled when recurring pickup arrangements are not in place. Required qualifications · Fluent spoken and written English, including the ability to understand picking tickets, product labels, system prompts, step-by-step written guidelines, and exception instructions. · Comfortable and efficient using a Windows PC, web browser, email, and printer-based workflows. · Strong attention to detail and dependable basic counting, matching, and data-entry skills. · Able to follow SKU-level lot and date-control procedures consistently. · Sound judgment: able to identify unusual orders, stop before making a questionable shipment, and ask for help when needed. · Able to learn and consistently execute the NetSuite fulfillment workflow after training. · Dependable attendance and ability to work independently while meeting daily shipping deadlines. Preferred qualifications · Prior ecommerce, warehouse, shipping, order-fulfillment, or inventory-control experience. · Experience with NetSuite or another warehouse, ERP, or shipping system. · Ability to perform basic troubleshooting such as resetting a printer, checking connections, or restarting a workstation application. · Spanish language ability. Physical and work requirements · Regular standing, walking, reaching, bending, counting, labeling, packing, and computer use in a warehouse/production environment. · Ability to safely lif…

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