Fulfillment Manager

Job Summary The Fulfillment Manager is responsible for overseeing end-to-end fulfillment operations across the United States and Canada. This role partners closely with third-party logistics providers (3PLs), internal stakeholders, carriers, and retail customers to ensure accurate, timely, and cost-effective order fulfillment. The Fulfillment Manager drives operational performance, inventory accuracy, systems reliability, retailer compliance, and continuous improvement across warehousing, distribution, and transportation activities. location: Telecommute job type: Contract salary: $40 - 50 per hour work hours: 8am to 5pm education: Bachelors Responsibilities Key Responsibilities Partner with 3PL teams to oversee day-to-day fulfillment operations, including retail order fulfillment, warehousing, logistics, freight and transportation, inventory control, reporting, and operational planning. Manage operational exceptions and support capacity planning, returns, nonconformities, and other special handling requirements. Ensure accurate and timely shipment of retail purchase orders across all sales channels and platforms, including Shopify, EDI, 3PL warehouse management systems, and customer portals. Monitor fulfillment performance, identify service issues, and coordinate timely resolution with internal teams, 3PL partners, carriers, and customers. Manage operational performance through KPI dashboards and lead monthly and quarterly business reviews to address gaps and drive continuous improvement. Oversee inventory control activities with 3PL partners, including cycle counts, stock accuracy reviews, reconciliations, consignment inventory controls, and physical inventory audits. Develop and maintain daily control mechanisms that support inventory integrity and efficient EDI processing. Own warehousing and distribution process documentation, manage change requests internally and with 3PL partners, and ensure adherence to the Quality Management System. Audit and analyze 3PL, freight, transportation, and shipping invoices to ensure billing accuracy and cost-effectiveness. Ensure outbound shipments comply with retailer routing guides and fulfillment requirements. Review and analyze retailer chargebacks, prepare detailed reporting, manage disputes, and pursue cost recovery when appropriate. Oversee the functionality and optimization of operational systems, including ERP platforms, retailer portals, warehouse management systems, inventory tools, and middleware. Ensure accurate and timely data transmission across systems and lead troubleshooting of operational and technical issues. Build strong working relationships with internal stakeholders, external suppliers, 3PL partners, carriers, and retail customers. Qualifications Bachelor's degree or higher in Supply Chain Management, Logistics, International Business, or a related field. Experience managing 3PL operations in the United States and/or Canada, including budget ownership. Strong knowledge of transportation management, warehouse management, and EDI systems; SAP experience is preferred. Demonstrated experience in supplier cost management and operational performance management. Familiarity with the fulfillment and routing requirements of major online and brick-and-mortar retailers in the United States and Canada, such as Amazon, Costco, Best Buy, Walmart, and Williams Sonoma. Strong analytical and reporting skills, including advanced proficiency in Microsoft Excel. Ability to format, manipulate, analyze, and interpret operational data with a high level of accuracy and attention to detail. Hands-on, execution-focused approach with the ability to manage both strategic priorities and daily operational activities. Excellent interpersonal, stakeholder management, and communication skills across multiple organizational levels. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Stat…

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