Fulfillment Manager

To apply please submit Resume and Cover letter via Indeed or by email to recruiting@farmerstoyou.com Reports to: CEO Manager or IC: People Manager Position Status: Full time, Salary (Non-Exempt) Eligible for: Individual Coverage Health Reimbursement Arrangement ($650 per month) About Farmers To You Farmers To You connects families in the greater Boston area directly with farmers and food producers across Vermont and the surrounding region. Each week, we coordinate the sourcing, fulfillment, transportation, and delivery of fresh, high-quality food from our network of producers to hundreds of families. Our operations are at the heart of the customer experience. Every week, products from multiple producers arrive at our fulfillment location, are received and inspected, picked and packed into individual customer orders, loaded onto trucks, and transported to delivery sites and home-delivery customers in and around Boston. Our fulfillment operation is located in Williamstown, Massachusetts. We are now looking for a hands-on Fulfillment Manager to run our weekly fulfillment operation reliably and lead the fulfillment team. The Role The Fulfillment Manager is responsible for FTY's weekly fulfillment operation in Williamstown: from receiving incoming products to packing customer orders and loading trucks for delivery. This is a hands-on management role. The Fulfillment Manager plans the work, leads the team, keeps standards high, and steps in on the floor whenever needed. The role suits someone with a retail background, ideally an Assistant Store Manager ready to take the next step in their career, who is used to running shifts, managing schedules and labor hours, handling incoming deliveries and inventory, and keeping daily operations on track. Key Responsibilities Fulfillment Operations Take full ownership of the weekly fulfillment process, including: Receiving and inspecting incoming products from farmers and producers. Ensuring quantities, product quality, and delivery documentation are accurately checked. Working closely with the purchasing team to address discrepancies in incoming quantities and product quality, and to ensure that issues are communicated and resolved with producers. Planning and managing the complete picking and packing process. Establishing and enforcing clear quality-control procedures throughout fulfillment. Ensuring customer orders are complete, accurate, and packed according to defined standards. Managing the correct staging and loading of trucks according to delivery sequence and operational requirements. Ensuring an accurate weekly inventory count and reliable stock control processes are in place. Following up on recurring issues and improving workflows where needed. Team Leadership & Labor Management Lead, schedule, and manage the fulfillment team. Determine staffing requirements based on weekly order volume and workload. Ensure working hours and labor costs are actively managed and controlled. Coordinate with management on hiring needs. Set clear expectations for productivity, quality, attendance, and accountability. Train employees on standardized operating procedures. Build a team culture of reliability, teamwork, and accountability. Address performance issues directly and constructively. Keep operating procedures up to date and propose improvements where needed. Outbound Handoff Coordinate with drivers and transportation on loading times and delivery sequence. Ensure all orders leave Williamstown complete, correctly labeled, and on time. Quality & Customer Experience Take responsibility for order accuracy and product quality within fulfillment. Review customer complaints, credits, missing items, and damaged products related to fulfillment. Identify causes and put corrective actions in place. Maintain clear quality standards and ensure the team follows them. Work closely with customer service and management to resolve recurring issues. The Ideal Candidate A hands-on manager with a retail background wh…

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