Front Desk Receptionist/Dispatcher

Job Overview We are seeking a dependable and detail-oriented Dispatcher to join our team at Karr Technology Solutions. In this role, you will answer incoming calls, assist clients with their service requests, open and manage service tickets, and schedule onsite appointments with our technicians. You will also collect and organize completed work orders, follow up on open tickets, and assist with general administrative tasks as needed. The ideal candidate is organized, professional, comfortable communicating with clients, and able to multitask in a fast-paced environment. Key Responsibilities Answer incoming phone calls and assist clients with their requests. Open and accurately document service tickets. Gather the necessary information from clients to create and update tickets. Schedule onsite service appointments with clients and technicians. Monitor open tickets and follow up as needed to help ensure they are completed in a timely manner. Update ticket information and scheduling details as needed. Communicate with technicians regarding onsite schedules and service requests. Collect completed work orders from technicians and properly file and organize them. Maintain organized records of work orders and related paperwork. Follow up on tickets that are still open or require additional information. Ensure completed tickets are properly updated and closed. Assist with general administrative tasks as needed. Required Qualifications & Skills Bilingual in English and Spanish Required Good communication and customer service skills. Organized and detail-oriented. Able to multitask and manage multiple tickets and calls. Reliable and dependable. Proper phone etiquette Able to work well with technicians and other team members. Basic computer skills and ability to learn new software. Previous customer service, dispatch, or office experience is a plus. Job Expectations The Dispatcher is expected to be dependable, organized, and willing to assist with tasks as needed. The ability to follow instructions, stay on top of assigned responsibilities, and help wherever needed is an important part of the position. Pay: $10.00 - $12.00 per hour Work Location: In person

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