Front Desk Receptionist / Administrative Assistant

Front Desk Receptionist / Administrative Assistant Location: 7107 Kalar Road, Niagara Falls, ON Job Type: Permanent (Average 30–35 hours per week) Pay Rate: $18.00 – $22.00 per hour Schedule: Monday to Friday (approx. 2:30 PM – 8:00 PM) & Saturdays (9:30 AM – 12:00 PM) Work Location: In-person About Niagara Taekwondo Niagara Taekwondo is a thriving martial arts academy dedicated to providing high-quality martial arts training,discipline, and community programs throughout the Niagara Region. As we continue to grow, we are seeking an organized, welcoming, and proactive Front Desk Receptionist / Administrative Assistant to oversee daily front-of-house operations, foster strong customer relationships, and support administrative workflow. Position Overview As the face and voice of Niagara Taekwondo, you will be the primary point of contact for our students, parents, and prospective members. You will play a vital role in creating a warm, energetic, and professional atmosphere while ensuring smooth operational management behind the scenes in a vibrant, youth-focused environment. Key ResponsibilitiesCustomer Experience & Communications Warmly greet students, families, and visitors, fostering a vibrant, family-friendly, and safe environment. Engage comfortably and enthusiastically with young children, parents, and instructors in a high-energy setting. Answer incoming calls, emails, and online inquiries in a prompt, helpful manner. Educate prospective families on program offerings, schedules, trial classes, and membership plans. Onboard new students, guide families through trial bookings, and manage membership sign-ups and renewals. Administrative & Financial Management Maintain student records, membership tracking, and lead management using our online software system. Process tuition payments, merchandise sales, and registrations for camps, belt tests, and special events. Ensure data privacy and maintain confidential student and family information in accordance with privacy guidelines. Assist with office supply inventory management, filing, and general administrative support. Operational & Marketing Support Maintain a clean, tidy, and organized front desk area and lobby. Administer social media channels and assist in drafting posters, digital graphics, or promotional materials. Track merchandise and belt inventory levels. Work collaboratively with the Head Instructor, management, and coaching staff to coordinate daily schedules and school announcements. Qualifications & Requirements Mandatory Requirements: Background Check: Must be able to successfully pass and provide a Police Vulnerable Sector Check (PVSC) prior to employment. Experience: Minimum 1 year of experience in front desk operations, administrative roles, customer service, or hospitality. Family Focus: Outstanding interpersonal skills with a natural ability to connect with young children and parents. Technical Proficiency: Fluent with Google Workspace, Microsoft Office Suite, digital payment systems, and online management software. Communication: Exceptional verbal and written communication skills with a customer-centric mindset. Transportation: Reliable personal transportation to the Niagara Falls location. Preferred Qualifications & Assets: Education: College diploma, university degree, or trade certificate preferred. Marketing/Design: Experience with social media management and graphic design programs (e.g., Canva,Photoshop). Industry Familiarity: Prior experience or familiarity with martial arts, fitness studios, youth sports administration, or childcare settings. Compensation & Benefits Competitive Pay: $18.00 – $22.00 / hour (based on experience) On-site parking On-site gym / facility access Employee & store discounts Supportive, team-oriented work culture How to Apply If you are an organized self-starter who enjoys working with families and supporting an active community, we’d love to hear from you! Please submit your resume along w…

View the full posting and apply