Freight Forwarding Operations Manager – Bilingual Mandarin & English

About Us Transbest Global Logistic Inc., operating under B&J Global Inc., is a growing logistics and freight forwarding company based in Mississauga, Ontario. We provide international freight forwarding, cross-border transportation, warehousing, and supply chain solutions to businesses across North America. We are currently seeking an experienced and results-driven Freight Forwarding Operations Manager to lead our freight forwarding operations, develop customer relationships, and support the continued growth of our logistics business. The ideal candidate will have strong hands-on experience in international freight forwarding, excellent leadership skills, and the ability to manage daily operations while identifying opportunities for business growth. Key Responsibilities 1. Freight Forwarding Operations Management Oversee daily international freight forwarding operations, including ocean freight, air freight, and cross-border transportation. Manage import and export shipments from booking through final delivery. Coordinate with shipping lines, airlines, trucking companies, customs brokers, and overseas agents. Ensure shipments are handled efficiently, accurately, and in compliance with applicable regulations. Resolve operational issues, shipment delays, and customer escalations. 2. Team Leadership & Management Supervise and support the freight forwarding operations team. Assign responsibilities, monitor daily workflows, and ensure operational efficiency. Establish and improve standard operating procedures (SOPs). Provide training, guidance, and performance feedback to team members. Work closely with internal sales, warehouse, and accounting departments. 3. Customer Relationship & Business Development Maintain and develop relationships with existing customers and logistics partners. Support the sales team with freight quotations, transportation solutions, and customer inquiries. Identify opportunities to expand freight forwarding services and grow the customer base. Negotiate competitive freight rates with carriers, agents, and service providers. Ensure high standards of customer service and long-term customer satisfaction. 4. Cost Control & Operational Improvement Monitor freight costs, shipment profitability, and operational performance. Review quotations, transportation charges, and vendor invoices for accuracy. Improve operational processes to reduce costs and increase efficiency. Prepare operational reports and provide regular updates to management. Qualifications & Requirements Minimum 3–5 years of experience in international freight forwarding, logistics operations, or a closely related field. Previous supervisory or management experience in freight forwarding is strongly preferred. Fluent in both Mandarin Chinese and English (written and spoken). Strong knowledge of ocean freight, air freight, import/export procedures, and international shipping documentation. Familiarity with customs clearance procedures, Incoterms, carrier coordination, and freight pricing. Ability to independently manage shipments, resolve operational issues, and supervise a team. Strong communication, negotiation, leadership, and problem-solving skills. Proficient in Microsoft Office, particularly Excel, and familiar with freight forwarding management systems. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications Existing relationships with freight carriers, overseas agents, or logistics service providers. Experience in Canada–U.S Canada-China. cross-border logistics. Experience in freight forwarding business development, client account management, or carrier rate negotiation. Experience implementing operational improvements and managing team performance. Why Join Us? Opportunity to take a leadership role in a growing logistics company. Exposure to international freight forwarding, cross-border logistics, and integrated warehousing operations. Work directly with m…

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