Freight Auditor Manager

Freight Receivable Supervisor SHIFT: Monday – Friday 08:00-16:30 TRANSX Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs. The Freight Auditor Manager oversees and co-leads the Freight Audit function within the Accounts Receivable department, serving as an internal audit engine across all transportation modes (LTL, Truckload, Flatbed, Domestic/Cross-Border Road, Intermodal/EMP, and Marine Cans). The role manages team performance, conducts deep-dive root-cause analysis to eliminate systemic rating and billing errors, oversees high-risk customer accounts, and leverages systems like TMW and Microsoft Dynamics Great Plains (GP) to prevent revenue leakage. KEY RESPONSIBILITIES Leadership & Team Co-Management: Partner closely with a peer supervisor to co-lead and develop a team of 12 Freight Auditors. Oversee daily coaching, scheduling, onboarding, performance reviews, and hiring/terminations. Drive accountability to KPI goals through routine meetings, targeted one-on-ones, and aging metric reviews. Portfolio Management & Revenue Protection: Secure timely payments and reduce past-terms percentages through root-cause resolution and auditing. Oversee high-volume or troublesome accounts, audit complex data, resolve billing disputes, and support auditors in resolving tricky collection issues across all customer invoicing methods (including EDI). Spend significant time diving into complex customer accounts, auditing data, and tracking down the root causes of tricky collection issues so freight auditors have the necessary support. Reporting, Analytics & System Administration: Prepare, review, and distribute weekly aging summaries and update Excel pivot tables for bi-weekly leadership meetings. Generate standard monthly, quarterly, annual, and ad-hoc reports (cash forecasting, month-over-month comparisons, adjustment tracking). Reconcile and distribute monthly system statements using Microsoft Dynamics Great Plains (GP). Process Optimization & Strategy Alignment: Continuously evaluate and recommend policy improvements to enhance collection efficiency. Participate actively in the management 'buddy' system for seamless operational coverage and escalate high-risk account issues to the Director. Identify operational training gaps and skill mismatches, partnering closely with your peer supervisor to deploy targeted upskilling plans. Cross-Functional Alignment: Spearhead resolutions with Sales, Operations, and Traffic departments to resolve systemic customer account and operational issues. Escalate critical, high-level account risks and operational roadblocks to the Director. QUALIFICATIONS Education: Post-secondary diploma or degree in Accounting, Finance, or Business Administration. Certification: CITT Certified Logistics Professional (CCLP) or an equivalent supply chain designation is considered a strong asset. Experience: 1–3+ years of progressive experience in Freight Auditing and Transportation AR, with a minimum of 7 to 10 years in a leadership, senior auditor, or supervisory capacity. Direct experience in the transportation/logistics industry (LTL, Truckload, Intermodal) is required. Technical Skills: Advanced hands-on proficiency with TMW and Microsoft Dynamics Great Plains (GP). Advanced skills in MS Excel (pivot tables, data aggregation, and reporting). Industry & Functional Knowledge: Deep understanding of multi-modal freight rating structures, accessorials, and documentation. Strong competency in cross-border CAD/USD transaction auditing and multi-currency matching. Soft Skills & Capabilities: Proven data-driven problem-solving ca…

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