Franchise Operations Consultant

Overview: If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion! Whether it’s your first job or your next career move, this is a place where your voice matters, your growth is supported, and your work has real impact. We are not just the original smoothie brand; we are on a mission to inspire people to live a healthy and active lifestyle , because we are a brand that truly cares. We care about our team, creating a positive, supportive place to work. We care about our guests, helping them live healthier, more active lives. And we care about our communities, blending goodness into everything we do. With over 1,200 stores and counting, our success starts with our team! That’s why we focus on creating a workplace where people love to be; where teammates feel like family, and energy, fun, and positivity are part of the everyday culture. Join us and become a part of our winning recipe: Hire the best people, use the best ingredients, and blend with a purpose. General Overview: The Franchise Operations Consultant (FOC) is responsible for acting as a brand champion charged with executing business strategic initiatives that drive growth and excellence in operational initiatives. Specifically, the FOC will have an assigned territory and will be responsible/accountable for the consistent execution of brand standards across all franchised locations, including standards for food safety, product quality, guest service, and store ambiance. The FOC is the subject matter expert and collaborates with our Franchisee partners to help them identify the methods and tools required to grow sales, profitability, and excellence of operations. The FOC territory will consist of approximately 30-50 Franchisees. Essential Functions: Develop, coach, and mentor Franchisees; provide business and operational guidance while leading through influence. Recommend strategies to assist franchisees in establishing resourceful solutions to create a superior operation. Gain commitment for correction and be an active partner or contact, as needed, for the Franchisee to be successful. Collaborate with Franchisees to teach and enforce the importance of and compliance with all operating procedures (including brand standards, P&L and COGS/Labor management), presenting a logical and compelling case for following company recommendations. Conduct gap analysis between desired and current state of expressed goals, based on business planning, knowledge of basic business operations, guest satisfaction, and marketing effectiveness; make recommendations on areas for improvement. Lead analysis discussions on financial and operational KPI’s (P&L, COGS, inventory management, labor productivity, etc.) to track and improve business performance; highlight potential opportunities and develop strategies to ensure resolution. Diagnose and remove barriers affecting guest experience, store performance, and profit; lead the strategy on goal setting and provide support with development, implementation, and measurement of success. Conduct onsite reviews and audits (Prime visits) of Franchise stores measuring performance against corporate operational initiatives and ensure franchisees understand and uphold brand standards (Food Safety, Quality, Service, Cleanliness), operational metrics, expectations, and brand standards (fast, accurate, friendly, etc.). Monitor and analyze guest surveys, feedback, review sites, and social media for strengths and opportunities within territory. Create, implement, and follow through on action plans to improve overall guest experience. Follow-up on all new store openings within your designed territory, ensuring the hand-off from development, to store trainer, and to operations occurred with excellence and the store has been set up for success. Conduct New Store training in special circumstances when Trainer is not available. Coordinate with leadership and the internal le…

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