Fleet Service Writer

Posting Expires: 10/23/2026 Salary:$51,311.00 General Description and Classification Standards: This position coordinates and acts as a liaison between customers and service technicians when cars or other vehicles need servicing or repairs. Enters detailed repair malfunctions in the service center computer system and prepare detailed instructions for service technicians to include repair parts. Also acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedules servicing or repairs and discuss customers’ requirements. Provides customers with estimated costs and repair times, and notifies customers of additional or extended repairs. Checks vehicle warranties and/or extended warranties for cost recovery. Supervision Received: Works under minimal supervision and follows standard procedures and written instructions to accomplish assigned tasks. May assist in training, orienting, or observing lower-level associate, apprentice, or semi-skilled employee in the group. Essential Duties and Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Ascertains automotive problems and services by listening to customer's description of symptoms, clarify descriptions of problems ; conduct s inspections, test s drive vehicles, check s vehicle maintenance records, and examines service schedules. Verifies warranty and service contract coverage by examining records and documents ; explains provisions and exclusions. Develops estimates by costing materials, supplies, and labor. Prepares repair work orders (WO) by describing symptoms, problems, and causes discovered, as well as repairs and services required ; obtain s approval signatures and open s (WOs) in the service center database. Maintains customer rapport by explaining repairs and estimated vehicle return times. Obtain s and provide s contact telephone numbers, answer s questions and concerns, arrange s towing and temporary transportation if needed. Maintains automotive records by recording problems and corrective actions. Updates job knowledge by participating in educational opportunities and by reading manufacturer's publications. Enhances organization reputation by accepting ownership for accomplishing new and different requests and by exploring opportunities to add value to job accomplishments. Complete s daily reports and coordinate s vehicle pickups. Follows standardized procedures and written instructions to accomplish assigned tasks. Provides guidance and training as required to lower level, interns, temporary employees, etc. Provides detailed repair malfunctions in the service center computer system and prepares detailed instructions for service technicians to include repair parts. Acts as the service receptionist when dealing with customers at vehicle check-in and handover. Schedules servicing or repairs and discuss customer requirements. Provides customers with estimated costs and repair times and notifies customers of additional or extended repairs. Completes inspections on vehicles and some in shop equipment to ensure working order for repairs. Communicates with vendors on the approval of vehicles being repaired through third party; approves/disapproves work that needs to be done on vehicles; makes sure that vehicles are being repaired in a timely manner and returned back for services. May perform other duties as assigned. The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

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