Fleet Manager

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar's Job Site Solutions (JSS) group, part of the Resource Industries Sales, Services and Technology division, is currently seeking a Fleet Manager. In this role, you will be responsible for fulfilling customers' specific contractual commitments in a profitable manner. These commitments include specific deliverables in equipment management, production optimization, safety, sustainability, and financial performance. You will work directly with customer executive management, site management, equipment operators, and Cat dealers across a variety of heavy equipment environments, including waste and industrial applications. What You Will Do: Leading customer engagements and providing matrix leadership for contract execution. Achieving alignment of various parties within the customer, dealer, and Caterpillar organizations. Partnering with dealer personnel to direct the day-to-day activity related to contractual commitments at each site contract. Successfully delivering on all areas of contractual commitments by utilizing a complete understanding of the customer application and Caterpillar and dealer capability. Providing a clear vision for success and driving high levels of execution to achieve our commitments through deep subject matter expertise in equipment management, production optimization, safety, sustainability and financial structuring. Partnering with customers and dealers to improve fleet availability, equipment reliability, asset utilization, and total cost of ownership. Utilizing operational, maintenance, and equipment performance data to identify opportunities to improve safety, productivity, machine health, and financial results. Providing and applying solutions to problems in a customer-working environment. Working with Caterpillar product groups and other internal business units to understand the technical and operational capabilities of our equipment, technology, and services. Creating innovative new value-added capabilities to improve site operations. What You Will Have: Technical Excellence: Direct field experience working with/for dealers and/or customers. Experience managing heavy equipment fleets, maintenance operations, equipment performance, or production activities within waste, mining, quarry, construction, industrial, or similar industries. Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Products and Services: Deep product knowledge, application experience with equipment and production technologies, and the ability to successfully manage contracts to profitability. Experience leveraging telematics, condition monitoring, equipment health data, and fleet management practices to drive customer value is highly desirable. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Superior communication skills, both written and verbal, that range from operational and technical discussions to Dealer Principal and Executive presentations. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a construct…

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