Field Support Specialist

As an S&C Electric Canada team member, you’ll work on tasks and projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has a history of more than 70 years of innovation in Canada. We continue this legacy as a trusted, forward-thinking leader in the power industry. As a team member, you will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join Our Team as a Field Support Specialist! Work arrangement: Hybrid (2 days WFH) Compensation At S&C, we are dedicated to providing competitive and equitable compensation for all our team members and are committed to transparency in our pay practices. The estimated annual base salary range for this position is $54630 - $72387.4. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This position may also be eligible for S&C’s annual incentive plan (AIP). AIP amounts are variable and are dependent on both company and individual performance, subject to eligibility criteria. The target bonus percentage for this role is 4% of annual base earnings. The RMA team assists S&C customers that require return to the factory for repair, rework, and/or Engineering analysis. This position is for an individual with strong customer service and data entry skills, along with exceptional orientation to detail who takes a self-motivated approach to duties while maintaining a positive, can-do attitude. Key Responsibilities Data Entry Process incoming orders, accept PO’s, in Oracle and validate customer information, orders and purchase order details. Customer quotes in Salesforce. Enter item data for all new parts assigned to Toronto PSS. Update customer accounts (ship to, bill to, sold to). Inventory Management Maintain inventory accuracy through cycle counting and adjustments, and Kanban management. Order components to maintain required inventory levels. Prepare and transport small parts to shipping as required. Perform receiving and shipping transactions in Oracle. RMA’s Responsible for the Returned Material Authorization (RMAs) process. Arrange pickups of RMA’s from customers including the creating/editing of customs documents. Perform other duties as required to ensure the success of the team. May be required to Operate a forklift and other material handling equipment. Material Handling Receive incoming materials, process associated paperwork, data entry Picking, packing and shipping of product Place inventory in designated locations What we are looking for: High School Diploma is required. 1 - 3 years of previous experience in facilities and or related field. Some interaction with others is required to communicate work instructions or results in either oral or written form. Good listening skills are necessary to understand problems. Good problems solving skills. Capable of embracing diversity and equity to ensure they contribute to a respectful and inclusive workplace. Physical Effort: Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs. Work Environment: Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events). Vacancy Disclosure: This posting is to fill a future vacancy within S&C Electric Canada. Artificial Intelligence Disclosure: Please note that S&C Electric Canada may use…

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