Family Program Operations Specialist

About Us: Vision House is a nonprofit Christian organization helping families with children break the cycle of homelessness. Through transitional housing, programs and supportive services, we provide families in Washington State with opportunities for life change to overcome trauma, generational poverty and situational homelessness. Regardless of race, religion, national origin, gender or sexual preference, every person deserves a healthy home.

Job Summary: The Family Program Operations Specialist plays a key role in the successful operation of the Family Program by providing direct administrative support to the Family Program Director, oversight of Family Program documents and client data systems and reports, and supports program staff and leadership at both Renton and Shoreline sites.

This person will have the ability to work within a collaborative, strengths-based culture in which servant leadership and teamwork are highly valued.

REPORTS TO:     Family Program Director

HOURS:              40 hours per week, hourly, Monday-Friday based on program needs

LOCATION:        Renton WA (Occasional travel to Shoreline WA)

Our new Family Program Operations Specialist will enjoy the following benefits:

• Starting pay: $25.00 - $28.00 per hour DOE
• Health insurance: Medical $65–$150/month, Dental $13/month, Vision $2/month (family rates available)
• Retirement plan with up to 3% employer match
• Generous paid time off: 3 weeks vacation to start, 13 paid holidays, and 9 days of sick leave (separate from PFML & FMLA)
• Employee Assistance Program (EAP)
• Employer-sponsored life insurance
• Childcare tuition assistance for Vision House programs

At Vision House, we serve populations from a variety of backgrounds. We strongly value diversity and actively seek applicants that will balance our employment workforce to align with the populations we serve. Questions regarding our commitment to Diversity, Equity, and Inclusion can be directed towards our HR department.

As a Family Program Operations Specialist, you will:

• Provide direct administrative support to the Family Program Director
• Oversee event coordination for Family Program staff training and events
• Assist Program Director by managing various projects, including program and policy development.
• Assist with process improvement to maximize efficiency.
• Assist with drafting and editing program documents and correspondence. 
• Assist with daily operations and reports connected to the client database.
• Generate reports including monthly, quarterly and annual service reports, outcomes reports, and others.
• Assist in developing systems to ensure data quality.
• Provide support for clients/residents demonstrating a trauma-informed, client-driven, strengths-based, and team approach in philosophy of care.
• Oversee volunteers as needed.
• Assist with providing coverage for other program staff positions as needed, specifically in case management such as supporting residents with housing applications, offering resource information and verifying income and other eligibility requirements.
• Assist with prepping units for new families (stocking with housewares and supplies), facilitating workshops for residents or providing childcare during workshops, as needed
• Perform other duties as assigned.

Family Program Operations Specialist candidates should have the following qualifications:

• B.A. degree preferred, A.A. degree may be combined with exceptional experience. 
• Valid Washington State Driver's License, good driving record and reliable transportation.
• Experience working with children and families, diverse groups of people and vulnerable populations.
• Experience working with individuals or families experiencing homelessness, preferred.
• Strong analytical and problem-solving skills
• Excellent written and oral communication skills.
• Experience with Microsoft 365, especially Word, Excel and Teams.
• Experience with administrative support and good attention to detail.
• Ability to handle sensitive information with discretion.
• Ability to pass background check.
• Ability to sign our Statement of Faith.
• Demonstrated servant leadership skills.
• Ability to work well independently and as a part of a team.
• Ability to adapt quickly to various situations

Physical Demands/Work Requirements:

• Must have the ability to lift and move 25 pounds.
• Must be able to sit at a desk for long periods of time and climb a flight of stairs.