Expedited Solutions Coordinator
RJW LogisticsCompensation: $65k annual salary Job Purpose: The Expedited Solutions Coordinator will serve as an internal & external point of contact for rush & expedited orders that require handling outside of consolidation operations. This role will also be responsible for processing orders, collaborating with internal process related teams, and serving as the client facing representative during situations requiring expert order evaluation & care. The Expedited Solutions Coordinator will be responsible for reviewing rush and expedited requests to determine the ideal fulfillment path. The position will require strong data communication skills and experience with transportation lead time variables & methods. Essential Duties and Responsibilities: Process rush & expedited order requests in a timely manner. Manage client facing communication along with coordinating with internal teams to ensure client expectations are met. Utilize defined warehouse management and transportation management system processes & procedures. Act as an internal SME for the client facing Customer Account Management team to drive effective and timely resolutions for customer satisfaction. Collaborate with Order Processing, Retail Consolidation, and Warehouse teams to execute time sensitive requests. Perform other reporting duties and procedural tasks assigned by the Manager of Expedited Logistics. Serve as a company resource on critical rush & time sensitive shipments with a strong focus on customer needs and satisfaction. Additional Responsibilities: Excellent verbal and written skills. Knowledge and ability to understand data in logistics software. Excellent problem solving and resolution skills. Ability to work under pressure situations. Ability to Multi-task. Detail oriented. General office management experience. Qualifications: 1 year related experience. Education and/or Experience Required: High School education required. College or some college preferred. Language Skills Sets: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action. Computer Skills: To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software. Physical Demands: Must be able to occasionally lift and/or move up to 25 pounds. Must be able to activate phone systems utilizing keyboards and buttons. Must be articulate and comfortable speaking in front of others. Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion. Frequently required to talk, hear, stand, and walk. Must be able to work in excess of continuous 8 hours when required. Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time. Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision. Must be able to speak and communicate clearly over telephones. Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances. Work Environment: Hybr…