Events Operations Manager (Banquets - AAA Four Diamond Renaissance Hotel)

Your Path Begins Here

At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

Renaissance Milwaukee West, a premium distinctive hotel is seeking an energized and curious minded Event (Banquets) Operations Manager, with a passion to serve others!

The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry. At Concord, we strive to create a culture that allows us to attract and retain the best people in the industry. It’s that culture that has built the outstanding team and has made us the successful company we are today.

Here are some of the great benefits of working with us:

• Competitive Pay
• 3 Weeks Paid Time Off Annually - Begin Accruing Immediately! 
• 7 Paid Holidays 
• Same Day Pay Option 
• Hotel and Travel Discounts Worldwide
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability insurance (provided by the company) 
• Voluntary supplemental life insurance and long-term disability insurance
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Free parking in structure and easy access to public transportation 
• Complimentary and deeply discounted food and beverage 
• Company uniform
• Safety shoe discount
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Role Summary:

• The Event Operations Manager is responsible for maximizing guest satisfaction and hotel profitability by managing the hotel's events and ensuring accordance with specific standards.

Responsibilities:

• Manage Events department consisting of set-up team, servers, and bartenders.
• Demonstrate Concord and Renaissance brand values in daily leadership, maintaining a positive, effective, and efficient environment.
• Conduct function review with Sales Team and/or client; adjust specifications as necessary and performs follow-up to ensure all details are correct.
• Select, train, supervise, develop, and counsel associates.
• Schedule the department to business volume.
• Manage time and attendance.
• Analyze financial and operating information on an ongoing basis, to adjust labor, supplies, materials, and other costs to achieve budget.
• Prepare and adhere to departmental budget.
• Ensure that function rooms are set-up in accordance with customer satisfaction by supervising set-up staff and inspecting function room.
• Assure proper sanitation and hygiene techniques with staff.
• Inspect function rooms regularly to ensure the room is maintained and in excellent condition at all times.
• Provide skills training to associates, to provide value added service to guests.
• Initiate purchase orders for event items when necessary.
• Ensure readiness and compliance in case of last-minute changes to event orders.
• Assure quality of food and beverage products.
• Collaborate closely with Sales Team; participates in client site visits as needed.
• Develop processes and service standards to maximize Event Satisfaction Scores.
• Ensure compliance with Renaissance meetings and events brand standards.
• Assist in food and beverage management functions property wide (events, restaurant, in-room dining, club lounge); including and not limited to acting as Manager on Duty in restaurant, as needed.
• Perform duties of direct reports, as needed.
• Other duties as required.

Desired Skills and Experience:

• Prior event management experience.
• Marriott experience a plus. 
• Flexible availability is required (including nights and weekends).

Compensation:

• The starting annual pay for this position is $60,000, depending on experience. 

Why Concord Hospitality?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We hire the best associates in the market and thus provide a great working environment for all. Enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development.