E-commerce Specialist
The Hybrid GeekAbout The Hybrid Geek Hybrid Batteries. Engineered by Geeks. Trusted by Drivers. The Hybrid Geek specializes in remanufacturing high-quality hybrid batteries and automotive components that help keep vehicles on the road longer, at a lower cost and with less environmental impact. Since 2016, we have built a reputation around technical expertise, fast execution, and an outstanding customer experience. As our online sales channels continue to grow, we are looking for an eCommerce Specialist to take ownership of the day-to-day execution and performance of our online storefronts. Our current marketplace presence includes: Two eBay storefronts One Amazon storefront Potential expansion into Walmart Marketplace and additional online channels About the Role The eCommerce Specialist is responsible for the daily operation, performance, and growth of The Hybrid Geek's online marketplace channels. This is a hands-on role combining eCommerce operations, customer service, order fulfillment, listing management, pricing, and product research. You will work closely with Sales, Inventory, Procurement, Manufacturing, and our technical teams to make sure products are listed quickly, orders are fulfilled accurately, and our storefronts meet revenue and customer experience goals. The ideal candidate is highly organized, comfortable taking ownership, and able to balance both the operational and commercial sides of eCommerce. What You'll Do Marketplace & Storefront Management Manage day-to-day operations across our eBay, Amazon, and future online storefronts Monitor marketplace performance, seller health, customer feedback, and account metrics Respond promptly and professionally to customer questions and concerns Resolve order and customer escalations in coordination with Sales leadership Maintain accurate, organized, and professional storefronts across platforms Listings & Inventory Create, update, and maintain accurate product listings Ensure SKU, fitment, pricing, product information, and inventory quantities are accurate Move newly available inventory from receipt to active online listings within established timelines Coordinate with Inventory, Procurement, Manufacturing, and technical specialists to verify product availability and quality Create and maintain consistent listing standards Perform basic product photo editing using Canva or similar tools Proficiency in Microsoft Excel Order Fulfillment & Shipping Process online orders accurately and efficiently Pick, pack, and prepare products for shipment according to company procedures Generate and verify shipping labels and order documentation Coordinate with Manufacturing and Inventory to meet established handling and shipping SLAs Identify and communicate potential fulfillment delays before they impact customers Returns & Claims Process marketplace returns, refunds, and applicable claims within established timelines Inspect and document returned products Coordinate inventory restocking or disposition Maintain accurate documentation throughout the return and resolution process Coordinate warranty-related issues with the appropriate internal team Pricing & Revenue Optimization Monitor marketplace pricing, competitors, and product trends Recommend pricing, promotion, and listing adjustments to improve revenue and sell-through Monitor performance against marketplace revenue budgets and targets Identify underperforming listings and recommend improvements Balance conversion, inventory movement, and margin when making recommendations New SKU & Marketplace Growth Research and recommend new products and SKUs for online sale Work with Procurement to evaluate sourcing and availability Launch approved products quickly and accurately Monitor sell-through and performance of newly introduced SKUs Support expansion into additional marketplaces and online sales channels as the business grows How Success Will Be Measured This is a performance-driven role with clear ownership of marketplace results. Key performanc…