Driver Support Specialist
Witte Bros. Exchange Inc.Description ONLY LOCAL APPLICANTS WILL BE CONSIDERED Witte Bros. Exchange, Inc. is a privately held, asset-based transportation and warehousing company leading the way in delivering nationwide frozen LTL (Less Than Truckload) food products based in Troy, MO. Our company is a place where you can utilize your unique talents and be successful. We believe that our winning culture is the product of living our core values, which are: We Drive Improvement We Do the Right Thing We Win Together We Own It Job description: We are seeking a full-time, on-site Driver Support Specialist. Some night and weekend shift coverage as needed. As a Driver Support Specialist, you will coordinate, manage, and dispatch the schedules of our over-the-road truck driving team to ensure products and goods are picked up and delivered in a timely manner. You will play an integral role in balancing driver pay, home time, safety, and retention. Logistics is an exciting and ever-changing world. A successful candidate will have a curiosity to learn, possess a growth mindset both personally and professionally, and dominate at multitasking. If you have a “work ahead, problem-solving” mentality, this is the perfect career for you! Responsibilities: Coordinate loads and dispatch drivers. Review logs and ensure our drivers adhere to DOT regulations. Coach drivers in various areas to ensure their safety and career development. Identify and solve potential, current, and ongoing driver-related issues. Communicate information to drivers and document calls. Develop professional relationships with drivers to increase retention. Skills: Superior written and verbal communication skills to clearly relay information to all involved parties. Technology skills, particularly in transportation management software and applications. Ability to stay calm in fast-paced situations. Ability to type 40+WPM. Knowledge of military time preferred. General math skills. Critical thinking. Empathetic and compassionate. Qualifications: Experience or Training Required: Minimum of two years of experience in customer service or a call center environment. 1-3 years of industry experience preferred, but not required. Associate or bachelor’s degree in a business-related field preferred, but not required.