Driver Operations Manager | Final Mile & White Glove Delivery
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Lancaster, Midpoint Dr Division: Road Job Posting Title: Manager, VAD Driver Operations Time Type: Full Time Summary Know what it takes to lead high-performing final-mile operations and deliver a true white-glove customer experience at scale? DSV is looking for a Manager, VAD Driver Operations to lead Value Added Delivery operations across multiple locations, with responsibility for service performance, client experience, operational execution, financial results, and workforce effectiveness . This is a leadership role for someone who understands that successful white-glove delivery requires more than getting freight from point A to point B. You’ll lead and develop supervisors and operational teams responsible for specialized final-mile services where premium product handling, damage prevention, assembly and installation, professionalism, and customer experience are critical. You’ll partner closely with clients, Account Management, carriers, third-party service providers, and internal teams to ensure customer-specific requirements are consistently executed, significant service issues are resolved, and operations continue to improve. You’ll also monitor KPIs and financial performance, manage costs, support P&L objectives, and identify opportunities to strengthen productivity, service quality, and profitability. If you bring experience in final-mile, white-glove, specialized delivery, fleet, or transportation operations and are ready to lead teams and operations across multiple locations, this is an opportunity to make an impact in a growing and highly specialized part of our business. Start Here. Go Anywhere. Duties & Responsibilities People Management Provide leadership and direction to supervisory and operational teams across assigned VAD operations, establishing clear expectations, priorities, and accountability. Lead, develop, and support supervisors responsible for drivers, helpers, technicians, warehouse personnel, and other operational staff. Ensure appropriate staffing, training, and development programs are in place to support operational requirements and white-glove service standards. Ensure teams are effectively trained on premium product handling, assembly and installation requirements, professional customer interaction, safety, customer-specific SOPs, and operational procedures. Monitor team and leadership performance, provide coaching and feedback, and ensure performance concerns are appropriately addressed. Support hiring, retention, employee engagement, succession planning, and leadership development to maintain high-performing operations. Foster a culture of safety, accountability, professionalism, collaboration, continuous improvement, and service excellence. Client Relationship Develop and maintain strong client relationships and serve as a senior operational partner for assigned VAD business. Partner with Account Management to understand customer-specific SOPs, service expectations, performance requirements, and changing business needs. Ensure consistent execution of customer-specific requirements and white-glove service stand…