Driver Manager/Dispatcher

Role Summary The Driver Manager is the main point of contact for our drivers and the link between the road and the office. You will keep loads moving on time, keep drivers safe, compliant, and engaged, and keep customers informed. This is a hands-on role for someone who is organized, calm under pressure, and good with people. Key Responsibilities Assign loads or routes to drivers based on availability, hours of service, equipment, and customer needs Monitor active loads, track progress, and proactively resolve delays, breakdowns, and schedule changes Communicate with customers about pickup and delivery status, ETAs, and issues Support drivers day to day: answer questions, solve problems, and be reachable when they need help Ensure compliance with DOT, FMCSA, and company safety policies, including hours of service, logs, and inspections Track driver performance, safety metrics, on-time delivery, and fuel efficiency, and coach drivers on improvement Recruit, onboard, and help retain drivers; manage schedules, time off, and driver satisfaction Coordinate with maintenance on equipment issues and preventive service Maintain accurate records, including load documentation, driver files, and incident reports Handle accident and incident response, working with insurance and safety staff as needed Able to cover open routes in case of staffing shortages Sell products to existing or new customers when needed Qualifications Required [2+] years of experience in dispatch, fleet management, or driver supervision Working knowledge of DOT/FMCSA regulations and hours-of-service rules Strong communication, problem-solving, and conflict-resolution skills Ability to multitask and make quick decisions in a fast-paced environment Willingness to be on call or work flexible hours, including weekends Preferred Prior experience as a driver or CDL holder Experience coaching or supervising a team Pay: $65,000.00 - $75,000.00 per year Work Location: In person

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